Join the True North Cannabis Team!

KEY RESPONSIBILITIES : Customer Service & Sales

- Welcome and assist all customers with professionalism and warmth

- Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings

- Ensure a high level of customer engagement , suggestive selling, and product education

- Demonstrate that guest service is the top priority by responding with urgency and courtesy

- Confidently upsell and cross-sell products to achieve personal and store sales goals

- Work collaboratively with the management and sales team to maximize revenue :

- Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

- Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
- Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
- Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
- Support with inventory control, including receiving shipments, organizing stock, and rotating product
- Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

- Open and close the store in accordance with security and operational procedures
- Perform end-of-day cash reconciliation and reporting
- Lead the sales floor in the absence of a manager and delegate tasks appropriately
- Ensure adherence to all store policies and safety protocols during your shift
- Act as a point of contact for staff and customers during keyholder shift

Qualifications :

- Must be 19 years of age or older :





- Valid CannSell Certification required (must be provided prior to start date)

- 1+ years of retail or customer service experience, preferably in a regulated industry

- Experience handling cash and operating a POS system

- Previous keyholder or leadership experience is an asset

- Robust communication, organization, and problem-solving skills

- Reliable, responsible, and able to work independently or as part of a team

- Open to feedback and committed to continuous improvement

Physical Requirements :

- Ability to stand for 8-10 hours per shift on tiled surfaces
- Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)
- Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

- Be part of a leading company in Ontario’s cannabis and vape retail industry
- Employee discounts, training, and internal advancement opportunities
- Inclusive, team-focused environment with a growth mindset
- Play a key role in shaping the customer experience and daily operations

Benefits

- Store discounts
- Health Benefits
- Professional Development

Our operating hours are 7 days a week and may range from 9am to 8:30pm

Part-time hours range : 00- 31 hours per week

**Full

- time hours range : 32 - 44 hours per week**

Job Types: Full-time, Part-time, Permanent - Your personal information will be handled in accordance with applicable privacy laws, including the _ Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code .

- Please notify us as soon as possible should you require any assistance during the recruitment process._

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🏢 True North Cannabis Co. E Associated Companies
📍 Temiskaming Shores