Job Opportunity

Position: Coordinator, Facilities & Tenant Relations

Organization: Evergreen

Location: Evergreen Brick Works, Toronto ON

Evergreen is seeking a Coordinator, Facilities & Tenant Relations to join our team.

We are a national non-profit transforming public spaces in our cities for the health of people and our planet.

With over 30 years of championing urban sustainability, we see the potential of our cities to solve some of the biggest issues facing our time and believe that our public spaces are the key to unlocking it. We see beyond the spaces that exist today and imagine them transformed into places where people and nature thrive.

The Evergreen Brick Works site, where our head office is located, is built on the sovereign territory and waterways of the Haudenosaunee, Wendat, and Anishinaabe Nations. These nations continue to be the original governments, continuing leaders and decision makers that govern these lands. The territory is governed by Treaty 13 signed by the Mississaugas of the Credit. Treaties remind everyone of our mutual responsibilities to these Nations and the many First Nations, Métis, and Inuit who call this land home.

Why Evergreen?

- A reduced work week (4.5 days) for all full-time staff.
- Flexible workdays that align with your life needs and role responsibilities.
- Paid vacation, 3 paid personal days (Evergreen Days), and a paid day off on your birthday.
- Employer-paid extended health care and dental benefits, including a Health Care Spending Account and access to mental health resources.
- Employee Resource Groups (ERGs) that support staff who are Indigenous, racialized, or 2SLGBTQ+, as well as ERGs for allyship learning,



and to support caregivers of all kinds.
- Active workplace committees, including Health & Safety, IDEA, and Employee Engagement.
- Access to informal and formal skills development and resume building opportunities.
- A beautiful head office location surrounded by nature at Evergreen Brick Works, with a free shuttle bus from Broadview Station.

Key Accountabilities

A day-in-the-life of this role might include:

- Tracking and sharing regular progress updates on assigned facilities initiatives.
- Providing administrative support to the management team as required.
- Daily walkthroughs of all common and unoccupied areas to ensure site standards are met.
- Keeping accurate records of financial spending including processing departmental invoices, VISA requirements and accrual tracking sheets.
- Liaising with vendors to provide administrative support.
- Supporting the development of standard operating procedures and process refinement.
- Monitoring the facilities and tenant general inboxes, providing timely communication as required.
- Facilitating training as required within the Facilities department.
- Ensuring the department master calendar is kept updated to ensure continuity year-over- year.
- Reviewing current processes and work with the team to improve service deliverables.




- Assisting in the implementation of policies and monitor compliance.
- Overseeing the day-to-day stewardship of tenant relationships, including move-in arrangements and space usage needs.
- Ensuring an excellent tenant experience, predicting future needs and, working with the facilities team to devise strategies and action plans to meet those needs
- Closely monitoring the tenant request system, compiling service reports as required to review departmental performance.
- Working collaboratively with the finance department to ensure the timely collection of rent.
- Tracking and analyzing tenant satisfaction and retention metrics.
- Supporting the sourcing of and leasing to current tenants, as required.
- Leading tenant appreciation initiatives, as required.
- Supporting organizational initiatives, as required.

What You'll Bring

Success in this role will be supported by the following target qualifications and core competencies.

- 1 to 3 years of experience in Facilities Operations.
- Customer or client service experience.
- Experience in administration and departmental support.
- Strong ability in using Microsoft 365 products.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent attention to detail and a commitment to accuracy and follow-through.
- Strong verbal and written communication skills, with the ability to communicate complex information in a clear and accessible way.
- Comfortable navigating ambiguity and frequently changing priorities.
- Solid planning and organizational skills, with the ability to manage multiple pr

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