21 Oct
|
The Home Depot
|
Toronto
21 Oct
The Home Depot
Toronto
Pay Range: $95,000 - $125,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid perks; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview:
Askuity is a Toronto-based retail analytics software company operating as a division within The Home Depot (THD). Through our supplier analytics program, Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time execution.
The Salesforce (Agentforce) Marketing Cloud Specialist will lead the execution and optimization of email campaigns in Marketing Cloud for the Supplier Analytics Program. In this role, you will partner with multiple cross-functional teams to define triggers for journeys and automated communications, manage concurrent projects, and make strategic recommendations based on platform analytics and email performance.
Key Responsibilities:
Campaign Execution & Marketing Automation
- Lead the implementation, management,
and continuous optimization of email campaigns, triggered journeys, and automation in Salesforce Marketing Cloud.
- Partner with the Salesforce Service Cloud team to ensure customer data is properly connected, managed, and segmented across systems.
- Manage daily platform operations, including system configurations, data requests, A/B testing, and troubleshooting.
Strategy, Stakeholder Alignment & Operations
- Collaborate with Community Enablement to develop segmented marketing content that drives engagement and usage of the Supplier Analytics Program tools.
- Serve as the central point of contact for stakeholders by communicating timelines, scope, potential risks, and performance insights.
- Establish standardized processes, best practices, and repeatable operational methodologies to scale knowledge across the organization.
Competencies:
- Customer Focus: Keeps supplier and user experience at the center of campaign design, segmentation, and platform optimization strategies.
- Collaborates: Partners effectively across departments (Service Cloud, Community Enablement, Supplier Success, Support) to deliver integrated solutions.
- Communicates Effectively: Articulates strategy, insights, timelines,
and risks clearly to diverse stakeholders.
- Drives Results: Tracks engagement metrics, analyzes performance, and optimizes trigger campaigns to meet strict project deadlines and business goals.
- Manages Complexity: Successfully balances data across multiple platforms, troubleshoots platform issues, and navigates intricate business processes.
Skills:
- Advanced proficiency in Salesforce (Agentforce) Marketing Cloud (Email Studio, Journey Builder, Automation Studio).
- Technical fluency in AMPScript, HTML, SQL, and Microsoft Excel.
- Audience segmentation, list management, and data hygiene across cross-platform tools.
- Marketing performance analytics, campaign tracking, A/B testing, and data-driven reporting.
- Multi-project management and cross-functional team coordination.
Direct Manager/Direct Reports:
- Senior Manager, Community Enablement
Travel Requirements:
- Limited
- Travel to corporate headquarters annually, as requested
Physical Requirements:
- Extended Sitting
- Repetitive Tasks
Hybrid Work:
- On-site Tuesday, Wednesday, and Thursday at our downtown Toronto location (King/Spadina)
Working Conditions:
- Working in an office setting: computer work, camera on virtual meetings
Minimum Education:
- Bachelor's Degree in Marketing, Business, Analytics, Computer Science, or a related field (or equivalent experience)
Minimum Years of Work Experience:
- 2–4 years of experience specializing in Salesforce (Agentforce) Marketing Cloud
Minimum Leadership Experience:
📌 Marketing Cloud (Toronto)
🏢 The Home Depot
📍 Toronto