SERVICE ADVISOR - A New Type of Dealership Role - Top Advisors - Read This

If you're a high-performing Service Advisor and feel like your current dealership is limiting what you can earn or accomplish, this may be the opportunity you've been waiting for. - Northern Roads Auto Group is expanding, and Cardinal Kia is building one of the most advanced Kia service & parts facilities in Canada. This role is designed for people who want to earn more, do more, and grow faster .

Our state-of-the-art Cardinal Kia service facility will feature:

- 16 mechanical service bays :

- Full on-site body shop :

- High-volume drive-through service reception :

- Hunter Quick Check inspection technology :

- Advanced diagnostic tools and service technology :

- Canada’s first EV Canopy with 12 charging stations

This facility is being designed to support high production, modern diagnostics, and advisor success .

Compensation :$65,000 - $105,000+ annually

Top performers with strong customer retention and sales ability can exceed this. - We are looking for p rofessionals who**:

- Take pride in delivering exceptional customer experiences

- Understand how to identify maintenance opportunities honestly

- Are comfortable selling both service and parts solutions :

- Communicate effectively with technicians and customers

- Thrive in a fast-paced environment

- Want long-term career growth





Previous experience as a Service Advisor, or strong customer service / sales professional is welcomed. - What you will do :

- Greet customers and manage the full service experience from check-in to delivery
- Clearly communicate vehicle concerns and service recommendations
- Prepare accurate repair orders and ensure all details are documented properly
- Coordinate with technicians to ensure timely and efficient workflow
- Provide updates to customers throughout the repair process
- Review completed work and ensure accuracy before vehicle delivery
- Upsell recommended services in a transparent and qualified manner
- Handle customer concerns with professionalism and problem-solving focus

More About Us : At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi-Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

📌 Service Advisor (Niagara Falls)
🏢 Northern Roads Auto Group
📍 Niagara Falls