Job Summary

Responsibilities

- Lead and supervise the client services team to ensure high-quality customer support and satisfaction.
- Manage multiple client accounts, developing tailored strategies to meet their needs and expectations.
- Oversee project management activities, ensuring timely delivery of solutions and services.
- Conduct analysis of client feedback and service metrics to identify areas for improvement.
- Develop and implement best practices for customer engagement, retention, and service excellence.
- Collaborate with sales, marketing, and product teams to align client needs with company offerings.
- Negotiate contracts and service agreements with clients to foster mutually beneficial relationships.
- Provide leadership in resolving complex client issues promptly and effectively.
- Support multilingual communication efforts to serve a diverse international clientele.

Skills

- Proven project management skills with the ability to coordinate multiple initiatives simultaneously.




- Solid analysis skills for interpreting data and making informed decisions.
- Excellent leadership qualities with supervisory experience leading diverse teams.
- Exceptional customer service orientation with outstanding communication skills in English; proficiency in Spanish is highly desirable.
- Effective negotiation skills to secure favorable terms while maintaining positive client relationships.
- Multilingual capabilities to facilitate communication across different regions and cultures.
- Superior interpersonal skills with the ability to influence and build rapport with clients and internal teams. This position offers an exciting opportunity for a dynamic qualified committed to delivering outstanding client experiences while driving strategic initiatives within a collaborative environment.

Pay: $40,000.00-$60,000.00 per year

Work Location: In person

📌 Senior Client Services Manager (Vancouver)
🏢 UNISON SECURITY
📍 Vancouver