At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a John Deere Connected Support Expert to join our fast-paced, energetic dealership working from any of our locations (remote work may be considered). As a Machine Monitoring Specialist you will provide remote support for the Service Department by monitoring and responding to equipment alerts and trouble codes on a variety of John Deere systems. You will have a direct positive impact on Customer Satisfaction and Service Department efficiencies by responding to critical issues and preventing costly downtime. You will :

- Manage Expert Alert monitoring system notifications for all locations
- Manage High and Critical Diagnostic Trouble Codes (DTCs), verify accuracy, create work orders, communicate with Service Departments, track repairs
- Use various systems to verify alert accuracy
- Meet John Deere standards for Machine Health Monitoring
- Remotely push required equipment software as needed
- Monitor Modular Telematics Gateway (MTG) movement in and out of organization
- Centrally manage location tooling requirements, working with vendors to ensure weight bearing tooling and lifting devices meet OHS standards
- Manage interbranch Tool Loan process




- Assist Job Code Administrator in creating and maintaining Standard Job Pricing Database in Expert Services, and building of service packages and ValueMax inspections
- Facilitate training of new and existing employees on systems

You have :

- Solid trouble shooting and problem-solving abilities in an agricultural machinery environment
- Understanding of Connected Support and the tools used
- Ability to work flexible schedule and provide on-call support
- Experience with MS Office, dealer business and internet-based systems
- Valid driver’s licence
- 5+ years experience in Ag dealership and technical background

You are :

- Able to manage independent projects and workloads
- Outstanding communicator
- Focused on exceptional customer service
- Self-starter and results-oriented
- Analytical abilities and strong attention to detail

CONNECT with us today! We offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW. You’ll receive competitive wages, comprehensive benefits, company matched pension, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!

📌 Machine Monitoring Specialist - Remote (Emerald Park)
🏢 Pattison Agriculture
📍 Emerald Park