Customer Service Team Lead : Downright Demolition | Colour Envy Painting | Everlast Vinyl Fencing Location : 11511 160 St NW, Edmonton, AB T5M 3V9 About the Role : We’re hiring a Customer Service Team Lead to run Pod C**, supporting customer service and sales activity for three growing service brands within the Mosaic family:

- Downright Demolition Ltd. :

- Colour Envy Painting Ltd. :

- Everlast Vinyl Fencing Inc.

This is a hands-on role Initially, Pod C will be small (approximately 1-1.5 people), meaning you’ll spend most of your time personally handling leads, quotes, and client communication, with light coordination support as volume grows.You’ll work within a well-defined tech stack, including Jobber , HubSpot , and Aircall or similar VoIP phone system, to ensure nothing falls through the cracks and every client gets a fast, professional response. What You’ll Be Responsible For : Customer Service & Sales Execution**:

- Qualify leads, provide information, and move customers confidently toward booking
- Prepare and send budgetary quotes accurately and on time
- Follow up on outstanding budgetary quotes and unanswered inquiries
- Ensure all client communication is explicit, professional, and timely

Pod Ownership & Coordination :

- Own the customer journey from first contact to pass off to an Estimator.
- Keep CRM and job records clean, accurate, and up to date in Jobber and HubSpot
- Use the phone system to manage inbound/outbound calls efficiently
- Coordinate with estimating, operations, and field teams to set proper client expectations




- Collaborate with coworkers to clearly communicate schedule availability and any other relevant information for the sales process

Quality & Consistency :

- Maintain a high standard of written and verbal communication
- Maintain a high attention to detail to information going to clients
- Ensure nothing gets lost between inquiry, quote, and booking
- Look for simple process improvements to keep work flowing smoothly

Future Growth (As Volume Increases) :

- Train & coach additional customer service help as needed
- Help shape how Pod C operates as it grows
- Take on broader coordination responsibility over time, if desired

What We’re Looking For :

- Ability to collaborate and work as a member of a high performing team
- Understand how to communicate with a variety of client personalities in a wide array of mediums (verbal, written, etc).
- Empathy for the client
- Experience in customer service, inside sales, or account coordination
- Comfortable working in CRMs and scheduling systems (Jobber, HubSpot, or similar)
- Highly organized with strong follow-through
- Able to manage multiple brands and priorities without losing detail
- Experience in home services, construction, or trades is a strong asset

Why This Role Is a Good Fit :

- Clear ownership without unnecessary layers of management
- A small, focused pod where your work directly impacts results
- Opportunity to grow into a larger role with a diverse family of companies
- Modern systems and processes that support you doing great work
- Exposure to multiple growing brands and service lines
- Part of the broader Mosaic Home Services Ltd. family, with long-term career growth opportunities

📌 Customer Service Leader (Edmonton)
🏢 Mosaic Home Services
📍 Edmonton