WHO IS THE CUSTOMER CARE REPRESENTATIVE? Reporting to the Associate Manager, Customer Care, Customer Care Representative provides exceptional customer service in a friendly, professional manner to assist our customers and address concerns. This entry-level position performs a variety of administrative tasks to support our Customer Care department. Reps are in a unique position to build lasting impressions with customers and turn what can be a negative experience, into a positive one. WHAT YOU WILL BE ACCOMPLISHING IN THE ROLE - Responding to incoming calls and inquiries from external customers in a friendly, caring, timely and effective manner - Completing data entry/order entry and scheduling orders using order management system (STORIS)



- Scheduling and routing service appointments for in-home service by our service technicians WHAT YOU WILL NEED TO SUCCEED - Exceptional organizational aptitude in a fast-paced setting and the ability to effectively multi-task - Demonstrated ability to perform tasks quickly and accurately with strong attention to detail - Ability to manage a small file load - Ability to effectively solve problems - Professional telephone manner and etiquette - Above average computer literacy and keyboarding skills, proficiency with Microsoft Office and performing internet searches - Self-motivated to work with mínimal supervision - A flexible full-time retail work schedule. This includes daytime, evening and weekend shifts as well as peak periods such as March Anniversary and Boxing Week and select holidays.

📌 Customer Care Representative (Windsor)
🏢 Teppermans
📍 Windsor