At Everest Solutions, we’re all about people — bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering cutting-edge solutions and personalized services that make a real impact._

Position Summary: Responds to Customer inquiries via multiple channels and ensures that customers continue to receive excellent service or support.

- Engage with customers across multiple channels while efficiently managing concurrent chat conversations.
- Process and track customer orders using Lifetouch systems with precision and attention to detail.
- Investigate and resolve customer issues and complaints promptly, ensuring a professional and positive experience.
- Serve as a liaison between customers and the operations center to facilitate smooth communication and resolution.
- Maintain strict accuracy and confidentiality in all customer and business interactions.




- Contribute to continuous improvement initiatives within the department to enhance processes and customer satisfaction.

Qualifications:

- High school diploma or equivalent.

- Must have proficient speaking, reading and writing abilities.

- 2+ years of customer service experience in a fast-paced, high-pressure environment.

- Ability to multitask and manage multiple conversations simultaneously . :

- Basic to intermediate computer knowledge; including navigation of internet and use of Google software desired.

- Superior phone, chat, and customer service skills/etiquette.

- Excellent interpersonal skills.

- Outstanding organizational time management and problem solving.

- Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.

- Ability to maintain confidential information.

Other Requirements:

- Minimum 18 years of age
- Successful completion of a criminal background check
- Able to work 7:30am - 7:00pm CST (Monday-Friday)

📌 Customer Service Representative (Winnipeg)
🏢 Everest Solutions Group
📍 Winnipeg