WHAT YOU'LL NEED TO HAVE - You have at least 6 months of customer service work experience in retail, distribution, or similar setting - Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!) - You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face - You are a total people-person and can strike up a conversation easily - Organization is your middle name(or it should be because you are all for it!) - You are very comfortable with computers and are generally technology-savvy - You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time) There are two specific roles we are recruiting for: 1. Exchange & Returns Co-worker (processing refunds/transactions in accordance to IKEA policies) 2. Full Serve Handouts/Click & Collect Co-worker (preparing items for online customer orders or in store pickup, and bringing customer orders out to vehicles) A DAY IN YOUR LIFE WITH US - Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently - Pick and stage deliveries for customer pick-up, ensuring order accuracy - Be aware of daily and weekly service delivery targets - Assemble furniture when required to determine quality/usage issues - Maintain stock accuracy and inventory integrity - Stay knowledgeable on IKEA products,



in-store and online specials, as well as all applicable internal policies and standards - Assist your team members with additional duties, as required ABOUT THIS WORK AREA At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! JUST SO YOU KNOW In the IKEA world, this position is officially referred to as: Exchange & Returns Co-worker or Home Delivery Co-worker Please note, we are hiring a few permanent part time roles working between 12-40 hours per week. This role is located at 3320 Jacombs Road, Richmond, British Columbia, Canada, V6V 1Z6. There are two specific roles we are recruiting for: 1. Exchange & Returns Co-worker (processing refunds/transactions in accordance to IKEA policies) 2. Full Serve Handouts/Click & Collect Co-worker (preparing items for online customer orders or in store pickup, and bringing customer orders out to vehicles) Both roles are physically demanding. Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

📌 Customer Relations Co-worker (Richmond)
🏢 IKEA
📍 Richmond