JOB DESCRIPTION

JOB TITLE :Customer Support Representative

DEPARTMENT : Customer Support Order Desk

COMPANY : Silver Linings HealthCare

REPORTING TO : Supervisor

Key Responsibilities :

- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Process direct client payments
- Issue client billings
- Process third party billings (various payers)
- Maintain proper documentation for third party billing purposes
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare parts requests and conduct follow up as needed
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned

Skills :

- Strong interpersonal and communication skills, both verbally and in writing, Bilingual

(French/English) considered an asset

- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work




- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service

Qualifications :

- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 3 years’ experience with administrative procedures and office duties
- Minimum 3 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal

Job Types : Full-time, Permanent

Salary : $36,000.00-$37,000.00 per year

Perks :

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON L7L 5Z1: reliably commute or plan to relocate before starting work (required)

Education :

- Secondary School (preferred)

Experience :

- Customer service: 3 years (preferred)

Work Location: One location

📌 Customer Support Representative (Burlington)
🏢 Silver Fox Pharmacy
📍 Burlington