WHY DO WE NEED YOU? :

- Kaycan has an exciting career opportunity for a Customer Service Representative (3‑Month Contract) based in Langley**to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
- Be an all-around qualified who can understand customer needs and advise best solutions for a positive customer experience
- Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
- Address client inquiries regarding order status and complete order adjustments in a timely manner
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
- Liaise with head office and other branches to solicit inventory to meet customers’ needs
- Updating, referencing and maintaining customer accounts in our inventory/CRM system
- Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
- Directing customer leads to outside sales and creating new customer accounts for sales team
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Verify pricing and availability of product
- Forward customer leads and liaise with outside sales
- Expediting work orders




- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals.

IS THIS JOB FOR YOU? :

- Here is what’s important to have to apply**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers

- Proactive & positive to think like a customer, act like an owner, provide solutions and execute with impact

- 3+ years’ experience in a similar role dealing with customer in-person

- Exceptional verbal and written communication skills

- Strong problem identification and resolution skills

- Computer experience: Microsoft Office

- Excellent organizational skills and attention to detail

- Enjoys working in a fast-paced customer facing environment.

TO MAKE SURE NOTHING IS FORGOTTEN

This is an active, existing vacancy. We are looking to fill this position immediately. A LITTLE MORE ABOUT US

In 2022, Kaycan was acquired by Saint-Gobain, marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business.

Job Reference: CAN01915

📌 Customer Service Representative (3‑month Contract) (Langley)
🏢 Saint-Gobain
📍 Langley