OFFICE OF PARKING & TRANSPORTATION

- Office of the CFO - Ancillary Services
- Position number: 37451
- Date posted: February 9, 2026
- Advertised until: February 16, 2026

Job details :

- Customer Service Representative/Events - OA4 (AESES)

New Regular Continuing Full-Time (Budget Funded) Full time: YesPermanent: YesWork schedule: 35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)Salary: $24.69 to $33.63 per hour ($44,935.80 to $61,206.60 per annum)Expected Start DateFebruary 23, 2026Trial/Probation period:

- 840 hours worked Qualifications : MINIMUM FORMAL EDUCATION/TRAINING :

- Completion of a formal training program in a related discipline from a recognized institution is required.

EXPERIENCE :

- Three years related experience, including experience dealing with the public in a customer service environment is required.
- Previous experience in an office environment utilizing general office practices required.
- Previous experience with a POS system (Point of Sale system) operating a computerized cash register and a computer terminal required.
- Experience with related bookkeeping, cash handling and deposits required.
- An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES :

- Working experience with the current versions of Microsoft Word and Excel required.
- Effective communication skills, both verbal and written, required.
- Demonstrated ability to communicate effectively and diplomatically with students, staff, faculty and the general public, while dealing with stressful situations, required.
- Ability to assess situations, exercise sound judgment and implement appropriate action is required.
- Ability to work independently is required.
- Must be tactful and patient.




- Ability to work effectively under pressure/stressful situations and maintain a high degree of accuracy and customer service required.
- Satisfactory work record, including satisfactory attendance and punctuality, is required.

OTHER JOB RELATED QUALIFICATIONS :

- Familiarity with University building and parking lots would be an asset.
- Vacation restrictions in the month of September.

Key responsibilities :

- Oversees parking arrangements for external events on campus.
- Liaising with the AVP administration office, and other necessary departments to arrange required parking with the Manager of Operations.
- Arranges lot closures, barricade or pylon placement, and special requests relating to parking for external events.
- Assess costs related to parking arrangements for external events and invoices customer.
- Processes Bulk permit requests using Offstreet (Department accounts), TIBA (Parkade/Dentistry), and FLEX for Department permits.
- Creates new customer accounts for University departments and external entities in Offstreet, creating complex parking matrix for some customers.
- Reviews misuse reports in Offstreet and works with Frontline Supervisor to contact departments involved for investigation.
- Processes payments by FOAP or IDC for Bulk permits and events.
- Runs reports from appropriate system and charges department/customer accordingly.
- Administers Dentistry department parking arrangements on the Bannatyne Campus,



consistently communicating with the department to ensure clinician’s credentials are valid and current.
- Supports the function of the Frontline Supervisor as it relates to Internal events.
- Completes a weekly review of Dentistry overages and tracks charges for billing using reports generated in TIBA software.
- Completes CCA (Commercial Credit Adjusters) report daily, communicating with CCA about customer accounts.
- Processes refunds by FOAP or IDC for bulks, events, or external parking.
- Attend customer service desk providing accurate and detailed information relating to parking and the University Community.
- Represents OPT as the first point of contact for discussion and defence of the Parking Regulations, policies, and procedures.
- Regularly handles stressful interactions with agitated and aggressive customers regarding citations or permits.
- Reviews citations with customer, following procedures and advising customers of the formal Appeals process when appropriate.
- Accesses various University and external systems to complete tasks and gather information.
- Processes cash, credit and debit card payments or provides change using the department specific point of sale system (Flex).
- Collects fees and payments for parking violations, casual permits, parkade validations, temporary permits, staff or student permits, and bike pods, stations, and lockers.
- Opens and closes assigned debit/credit terminal and cashier drawers and generates daily reports.
- Performs daily cash drawer closings.
- Completing tasks within their purview and forwarding others to the appropriate team member.
- Assessing the specific needs of the customer and choosing the correct permit type, payment type, and documentation required.
- Assists customer

📌 Customer Service Representative/events - Oa4 (Aeses) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg