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The Practice Facilitator drives transformation and continuous improvement within the Hamilton Family Health Team (HFHT) and affiliated practices. Reporting to the Manager, Quality & Patients Experience , this role focuses on improvements incorporating patient safety, patient centeredness, effectiveness, timeliness, efficiency and equity. The position plays a critical role in enabling primary care advancement in line with Ontario Health priorities, including the Primary Care Attachment Teams (PCATs), access to team-based care, and equity of care delivery. The Practice Facilitator will act as a change agent, quality coach, and system connector for primary care practices.

Roles and Responsibilities:

Primary Care Integration

- Support the implementation of expanding interprofessional primary care teams by focusing on change management with internal staff, practice teams and external partners
- Facilitate change management processes that improve timely access to care, continuity and team functioning with all team members (physicians, practice staff and integrated health professionals)
- Enable panel management and population health strategies to close care gaps and enhance health equity (e.g. cancer screening, chronic disease registries)




- Collaborate with organizational leaders and external partners to ensure alignment with provincial goals for access, attachment and integrated primary care delivery

Quality & Performance Improvement

- Build QI capability among clinicians and staff using proven methodologies (IHI Model for Improvement)
- Lead and enable QI initiatives at the practice, program and organizational levels, including data analysis, goal setting and measurement
- Translate system-level metrics (e.g. QIP indicators, patient access data) into actionable local strategies in collaboration with Quality Improvement Decision Support Specialist
- Support mandatory reporting to Ontario Health and the implementation of performance measurement frameworks
- Utilize continuous feedback mechanisms to evaluate and refine practice improvement effortsFacilitate initiatives that improve relational and operational aspects of patient experience, including appointment access, communication and continuity
- Use patient-report experience measures and outcomes (PREMs and PROMs) to inform service design and practice improvements
- Promote a culture of patient partnerships, implementing patient-centred models and co-design approaches in organizational improvement projects and within practice teams




- Engage with project and practice teams to utilize data to co-develop strategies that reduce barriers to equitable access to care

Resource Optimization

- Help teams optimize their use of interprofessional resources, ensuring the right care is delivered by the right provider at the right time
- Guide practices in using EMR data to prioritize care delivery and manage patient complexity
- Align improvement efforts with organizational resource planning, including system navigation supports and digital health tools

Leadership

- Act as a trusted advisor and coach to practice teams, physician leaders and managers
- Foster cross-practice collaboration and shared learning to accelerate system-level improvements
- Represent HFHT in collaborative tables and Ontario Health initiatives related to quality, access and health system transformation
- Model equity-informed leadership and embed system thinking, cultural humility and patient centered care into all activities

Education and Experience:

- Undergraduate degree in a health related or quality discipline (graduate education preferred)
- Minimum 5 years' experience in primary care of health system transformation preferred
- Knowledge of primary care landscape and systems in Ontario
- Certification or training in QI (Lean Six Sigma Green Belt, IHI QI Certificate preferred)
- Project management training and/or equivalent experience is considered an asset
- Proficiency with EMRs (Telus PS preferred), health data tools and Microsoft Office Suite
- Demonstrated experience in facilitation, relationship-building and change coaching
- Valid driver’s licence and access to reliable transportation for travel to affiliated sites

Knowledge and

📌 Practice Facilitator x3 (Canada)
🏢 Hamilton Family Health Team
📍 Canada