Service Coordinator (Warehouse, Customer Support & Showroom Operations)Position Summary

The Service Coordinator supports the daily operations of the Service Department, including technician scheduling, customer communication, warehouse/logistics activities, and showroom coordination.

This position is primarily administrative and operational in nature and does not replace or perform the duties of a certified service technician . Any technical guidance provided must remain within defined limits and be escalated when required.

The Service Coordinator reports directly to the Service Manager and operates under the supervision and coordination of the Technical Leader , the Toronto Service Coordinator , and, for logistics-related activities, the Logistics Manager .

Key Responsibilities Service Coordination & Customer Support

- Coordinate and manage service technician schedules based on priority and availability
- Receive, document, and properly route service requests
- Provide general guidance within defined limits and escalate technical or safety-related matters as required
- Maintain accurate records of service activities, communications, and scheduling

Warehouse & Logistics Support

- Perform general warehouse activities including loading and unloading materials manually or using equipment
- Assist with unloading machinery from containers and loading onto outbound transportation
- Support unpacking and positioning of equipment for inspection or pre-installation preparation
- Coordinate shipments and prepare required documentation, including bills of lading, customs forms, and invoices
- Pack and unpack goods for inspections (including CSA when applicable)
- Inspect incoming goods against documentation and report any damages or discrepancies




- Support the preparation and distribution of pre-installation checklists to customers
- Coordinate with the Logistics Manager for all shipping, receiving, and container-related activities

Showroom & Event Coordination

- Plan and organize showroom events, including open houses and customer demonstrations
- Prepare machines and materials required for demonstrations in coordination with service and sales teams
- Receive and assist customers during onsite visits in a professional and organized manner
- Ensure showroom readiness, cleanliness, and proper presentation of equipment

Administrative & Commercial Support

- Assist in preparing quotations for service-related activities
- Support the collection and documentation of customer payment information in accordance with company procedures
- Maintain organized and accurate records of logistics, service coordination, and customer interactions
- Support internal coordination between departments to ensure alignment of activities

Scope of Role and Limitations

- This role does not include independent diagnosis, repair, modification, or commissioning of machinery :

- The Service Coordinator is not authorized to make technical decisions impacting machine safety, compliance, or performance :

- All technical matters must be escalated to qualified service personnel or management

- The employee must strictly follow company procedures, safety policies, and escalation protocols

Requirements :





- 2 to 5+ years of related experience (service coordination, logistics, warehouse operations, or similar)
- Ability to prioritize tasks and manage multiple responsibilities under pressure
- Technical aptitude and willingness to learn (non-certifying role)
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Valid Canadian driver’s license
- Forklift license

Physical & Work Requirements

- Ability to perform physical tasks including lifting, loading, and unloading machinery and materials
- Capability to safely operate material handling equipment (where certified)
- Awareness and compliance with health and safety regulations and company policies
- Ability to work independently and collaboratively within a team environment

Tools & Equipment Provided

- Company computer and mobile phone
- Required safety equipment for warehouse and operational activities

Compensation & Benefits

- Competitive salary commensurate with experience
- Medical, dental, vision, disability, and life insurance
- Mileage reimbursement and coverage of approved business-related expenses

Start Date

- As soon as possible

Additional Conditions

- Duties and responsibilities may be modified based on operational needs
- The employee may be required to perform other related duties as assigned
- Compliance with company policies, procedures, and safety standards is mandatory at all times

Pay: $60,000.00-$70,000.00 per year

Perks :

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education :

- DCS / DEC (preferred)

Language :

- English (preferred)

Licence/Certification:

- Forklift Licen

📌 Service / Warehouse Coordinator Bc (Port Coquitlam)
🏢 SCM Group Canada
📍 Port Coquitlam