WE ARE SEEKING : We’re seeking a Job Auditor who will be responsible to verify the sales and installation process from start to finish. The job Auditor will ensure that the required steps are completed and all required files are properly submitted. This ensures operational effectiveness is achieved on a daily, weekly and annual basis.

WHO WE ARE : Acorn is a fun and friendly environment where your work here matters. We pride ourselves in the care we give to support all of our customer’s needs!

Acorn Stairlifts Canada Inc, has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize Hi-tech systems and processes to ensure a high quality product that is simple to use.

CORE VALUES : Quality : products we make and sell, and the services we provide

Unity : working together as one team

Integrity : acting responsibly and honestly to deliver on our promises

Caring : about our customers, each other, and the wider community

Ambition : taking pride in all we do and striving to improve

WHAT YOU’LL BE DOING

- Examining all invoices, payments, pricing, reports, operating practices and documentation
- Confirming that all the documentation collected in the field matches what has been entered into the company’s internal system
- Communicating with clients as needed to resolve any discrepancies and collect outstanding balances
- Verify and review all funded transactions that take place and ensure proper procedure is followed




- Completes daily job audits for every technician nationwide in compliance with all company requirements, which include verification of monetary values, stock dispatch and signed documentation
- Maintains the company’s internal system by updating and/or adjusting client files
- Communicates audit findings and preparing daily reports to summarize key findings (errors/issues) with the Operations Manager
- Fulfill other duties as assigned/required by the manager

WHAT YOU HAVE :

- An outstanding personality and positive attitude
- Ability to build relationships and work well with all levels in the company
- Ability to be act as a brand ambassador of the company
- Demonstrated organizational, detail oriented and time management skills
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task many items at a time
- Ability to recognize and anticipate problems, and gather and analyze the information necessary to resolve those problems
- Ability to work independently as well as in a team environment

QUALIFICATIONS

- A secondary diploma and related experience
- 2+ years in customer service
- 2 + years in an office environment
- Strong interpersonal skills
- Proficiency in Microsoft Office and Google Chrome
- Excellent verbal and written communication skills
- Robust computer and troubleshooting skills with the ability to analyze and solve problems

Job Types : Full-time, Permanent

Pay: $48,000.00-$51,000.00 per year

Benefits :

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Experience :

- Auditing: 1 year (preferred)
- Administration: 1 year (preferred)

Work Location: In person

📌 Operations Auditor (Burlington)
🏢 Acorn Stairlifts (Canada
📍 Burlington