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We are hiring for a Guest Services Manager.

JOB OVERVIEW : Supporting the Assistant General Manager the Guest Service Manager is responsible for the Front Desk operations ensuring that both Night Auditors and Guest Service Agents are achieving customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

ESSENTIAL JOB FUNCTIONS :

- Hire, Train and develop the Guest Services team.
- Oversee, participate and communicate in Front Desk and Department Head Meetings
- Implement company policy, programs and procedures as well as manage the operations of the Front Desk, ensuring an optimal level of quality service and hospitality are provided to the hotel customers.
- Be knowledgeable on B-Hospitality’s facilities and services.
- Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues,



business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues, including setting goals and incentives for Front Desk staff.
- Other Duties as assigned

Skills :

- Self-Starter
- Communication
- Team Player
- Customer Service

Job Types : Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits :

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Adaptable schedule
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Cambridge, ON N3H 5L8: reliably commute or plan to relocate before starting work (preferred)

Experience :

- Hotel & Accommodations Guest Services Staff: 1 year (required)
- customer service: 1 year (required)

Work Location: In person

📌 Guest Services Manager (Cambridge)
🏢 B HOSPITALITY
📍 Cambridge