Care Planning Client Assessment Staff Scheduling Team Supervision Client Relationship Building Cross Functional Relationship Building Quality Assurance PSW Certificate G Drivers License Spreadsheets CRM Software CRM Software Assessing PrioritiesTime Management Excellent Communication Creative Problem Solving

Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON

Core Focus: Care Planning | PSW Hiring & Training | Staff Scheduling | Client / Employee / Partner Relations

Position Overview:

We seek a dynamic, organized, and deeply passionate healthcare professional to coordinate client services, develop individualized Care Plans, oversee PSW hiring and training, manage scheduling, and support strong client and employee relations to ensure consistent, high-quality care. This role is a perfect transition for a seasoned Personal Support Worker ready to step into a strategic, supervisory, and relationship-focused leadership position.

Fieldwork Notice: This is a dynamic role requiring 30%-50% active fieldwork across our service area (Hamilton, Halton, and Peel).

About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We’re seeking an experienced Care Planner & Relationship Coordinator to join our team.

Base Salary: $36,000 - $40,000 annually

Additional Earning Potential: Up to $20,000 annually through:

- Client Retention & Feedback Bonus

- Revenue Commission

Job Type:



Full-Time, Permanent

Schedule: Monday to Friday, 40-44 hours per week (occasional evening/weekend flexibility required for operational emergencies)

Key Responsibilities:

Care Planning & Quality Assurance (Fieldwork 30-50%)

- Conduct initial in-home client assessments to evaluate health needs, safety, and personal preferences.
- Develop, implement, and routinely update highly personalized Care Plans.
- Perform regular quality assurance (QA) visits to client homes across the Hamilton-Halton-Peel region to monitor service delivery.
- Maintain detailed, accurate documentation of all assessments, visits, and care plan modifications.

PSW Hiring, Training & Supervision

- Participate actively in the recruitment, screening, and interviewing of top-tier Personal Support Workers (PSWs).
- Conduct comprehensive onboarding and orientation sessions for all new hires.
- Implement ongoing training programs and provide continuous on-the-job education and support to the care team.
- Evaluate PSW performance in the field, ensuring strict compliance with healthcare standards and agency best practices.

Scheduling & Care Coordination

- Oversee and optimize client-staff scheduling to ensure reliable, consistent, and uninterrupted care coverage.




- Match PSWs to clients based on clinical skill level, personality fit, and specific geographic requirements.
- Manage day-to-day schedule adjustments, sick coverage, and emergency staffing changes efficiently.
- Provide direct, hands‑on care coverage in the field as a last resort during emergency PSW shortages or last-minute call-outs to ensure client safety and continuity of care.

Client & Employee Relations

- Serve as the primary point of contact for clients and their families, ensuring high satisfaction and trust.
- Proactively collect feedback from clients and families, ensuring prompt and professional resolution of any concerns.
- Foster a supportive, engaging work environment for PSWs to boost employee morale and retention.
- Build and maintain solid community relationships to uphold Angels My Way Home Care's reputation for excellence.

Brand Ambassadorship

- Represent Angels My Way Home Care professionally at local health fairs, senior expos, and networking groups to elevate brand visibility.
- Targeted Field Outreach : Build and maintain a robust database of local partners. Conduct proactive outreach to hospitals, retirement homes, and community centres through in-person visits, calls, and presentations.
- Relationship Management: Foster trust‑based referral partnerships with discharge planners, care coordinators, wellness managers, and social workers.

Required Qualifications:

Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.

Experience: Minimum 5 years of hands‑o

📌 Care Planner (Oakville)
🏢 Dheya
📍 Oakville