The Opportunity

Reporting to the IT Manager - Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

You Will

- To work with business users to understand their business problems and translate that knowledge into a technical solution
- Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users
- Demonstrated fluency in business processes and process differentiation
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process
- Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests
- Prepare training and user manual
- Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary
- Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement
- Manage relationships and expectations with business users by developing a communication process to keep others up-to-date on project results




- A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines

You Should Have / Be

- Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures
- Service oriented with good interpersonal and customer relations skills
- Demonstrate initiative, flexibility and responsiveness in completing tasks
- Must be fluent in spoken and written English
- Knowledge in Chinese (Cantonese &/or Mandarin) is an asset

Advantages

- Performance bonuses
- Extended health/dental/vision care
- Retirement benefit
- Life/AD&D; insurance
- Paid vacation, sick, marriage, bereavement leaves
- 10% in-store staff purchase discount
- Subsidized staff meal

Shift

5-day work week (Monday to Friday), 9:00am - 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement

Safety continues to be T&T; Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

- T&T; Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law._

📌 Senior Business Analyst (Richmond)
🏢 Tet Supermarket
📍 Richmond