Location : Ajax Company : ProShipper Inc. - 3PL Fulfillment & Logistics Type : Full-Time 9-5pm Mon-Fri

This role is the primary owner of client relationships after the sale is closed .

You take full ownership of the account from onboarding, setup, ongoing support, optimization, and growth. You’ll be the client’s main point of contact and internal advocate, working closely with Warehouse Operations, IT/WMS, Sales, and Leadership to ensure success.

This is not a passive support role. We’re looking for someone who thinks proactively, spots opportunities, and helps clients scale their business through smarter fulfillment.

Key Responsibilities

Client Ownership & Relationship Management

- Take over all new clients post-sale and lead onboarding, setup, and go-live
- Act as the primary point of contact for assigned client accounts
- Build strong, long-term, trust-based relationships with clients
- Ensure client satisfaction, retention, and long-term success

Ongoing Support & Issue Resolution

- Triage incoming client requests and issues
- Coordinate internally with warehouse, IT, and sales to resolve issues efficiently
- Proactively communicate updates, solutions, and improvements to clients
- Maintain a calm, professional, solution-oriented approach under pressure

Growth-Oriented Account Management

- Identify upsell and expansion opportunities (higher volumes, recent services, value-added services)
- Help clients improve shipping performance, costs, and scalability
- Partner with Sales when expansion or contract changes are needed




- Think like a growth advisor, not just a service provider

Proactive Client Engagement

- Schedule regular check-ins with all assigned clients
- Review performance, satisfaction, and upcoming growth plans
- Identify risks early and act before issues escalate
- Build a scalable, proactive customer care framework (not reactive firefighting)

Internal Collaboration & Process Improvement

- Serve as the “voice of the client” internally
- Help improve SOPs, onboarding processes, and communication workflows
- Document recurring issues and help drive long-term fixes

What Success Looks Like

- Clients feel supported, heard, and confident in ProShipper
- Smooth onboarding and clean handoffs from Sales
- Reduced reactive support issues through proactive management
- Strong client retention and account growth
- Clear communication between clients and internal teams

About ProShipper

ProShipper is a fast-growing 3PL fulfillment company helping eCommerce brands scale with accurate, fast, and reliable fulfillment across Canada and the U.S. We don’t just ship orders — we protect marketplace account health, prevent costly errors, and actively help our clients grow.

We’re now looking for a 3PL Account Manager to fully own and grow our existing client relationships.

Job Types : Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits :

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 3pl Account Manager (Ajax)
🏢 ProShipper Fulfillment
📍 Ajax