QE with Contact Center Tools & Technology-6

Role: QE with Contact Center Tools & Technology
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid - 4 Days/Week

Job Description

We are seeking a Full Time QE with Contact Center Tools & Technology professional with robust experience in Contact Center platforms, IVR/routing automation, UI/API automation, and Java development. The ideal candidate will provide technical leadership for maintenance releases, enhancements, testing, and ongoing production support

Key Responsibilities

- Design and execute IVR and routing automation using Cyara, Hammer, or similar tools
- Perform automation testing across UI and APIs using Selenium, Postman, Karate, or similar tools
- Develop and maintain automation frameworks using Java
- Test Contact Center platforms, workflows, IVR, routing, and agent desktop applications




- Provide technical leadership for maintenance releases and enhancements
- Support ongoing application testing and production activities
- Collaborate with development, QA, and business teams
- Maintain test automation scripts and improve testing efficiency
- Participate in Agile ceremonies and structured scaled Agile delivery

Required Skills

- Expertise in IVR and routing automation
- Hands-on Cyara, Hammer, or similar Contact Center testing tools
- Experience with Selenium and API testing tools such as Postman or Karate
- Experience with Agent Desktop automation
- Experience with JIRA, Confluence, IntelliJ, or Eclipse
- Strong knowledge of Agile and scaled Agile environments
- Excellent technical leadership and troubleshooting skills

📌 QE with Contact Center Tools (Toronto)
🏢 Realign
📍 Toronto