## Expert ou experte en sinistres IPostuler: Principalement au bureau: Edmonton, Alberta: Temps plein: Publié aujourd'hui: R\_ Lieu de travail :Edmonton, Alberta, CanadaHoraire :35Secteur d’activité :TD AssuranceDétails de la rémunération :$52,100
- $73,600 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste
Onsite: NW Edmonton, Alberta ### Who We AreTD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence,

we offer
a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.
Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.### ###

About the Role




As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way. ###

Key Responsibilities
### Customer Experience (Legendary Service)* Deliver a customer-first experience through empathy, active listening, and clear communication
* Provide timely updates and guidance, ensuring customers feel supported during the claims process
* Welcome and assist customers onsite, creating a professional and reassuring environment### Execution & Claim Management* Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
* Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
* Review and reconcile repair estimates to support fair and appropriate settlements
* Maintain detailed and accurate claims documentation### Analytical Thinking & Risk Management* Gather, assess, and validate information from multiple sources to support claim decisions
* Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
* Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards### Collaboration & Teamwork* Partner with internal stakeholders and external vendors (e.g., repair shops,



rental providers) to deliver seamless service
* Contribute to team performance by supporting operational goals and maintaining productivity metrics### Growth & Continuous Improvement* Develop expertise in claims handling, coverage, and investigation practices
* Contribute to process improvements and support a culture of continuous learning
* Pursue professional development, including CIP designation (asset)### What You Bring* 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and solid interest in claims are encouraged
* Solid ability to manage high-volume workflows (100+ claims) with attention to detail
* Proven customer service and communication skills* Effective time management and prioritization in a rapid-paced environment
* Demonstrated ability to analyze, investigate, and negotiate outcomes* Post-secondary education is an asset
* Progress toward or completion of CIP designation is an asset
* Provincial claims licensing may be required### Why TD Insurance* A supportive and inclusive culture that values your growth
* Opportunities for career development and advancement* Meaningful work that makes a real impact in customers’ lives

À propos
de nousTD Assurance, au sein du Groupe Banque TD, l’une des institutions financières les plus importantes au Canada, prend soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps.
TD Assurance offre une vaste gamme de produits, notamment des produits d’Assurances générales et de Vie et Santé. Chaque jour, nous nous efforçons de rendre chaque in

📌 Auto Claims Advisor – TD Insurance Auto Centre (Edmonton)
🏢 TD Bank Group
📍 Edmonton