Position at CannAmm

Job Title: Call Attendant - After Hours (overnights)

Where YOU work, makes a difference.

Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Description

Position at CannAmm

Job Title: Call Attendant - After Hours (overnights)

Where YOU work, makes a difference.

Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an prospect to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are you our next Call Attendant – After Hours?

This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services.



The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Permanent Full time (benefits eligible)

Vacancy Type: Existing

Shift details: 37.5 hours per week; Monday - Friday: between 7 pm - 8:30 am EDT, hours will vary between Saturday 6 pm until Monday 8:30 am EDT

Department: Customer Care

Workstyle: Remote (may need to be on-site for training if needed - not mandatory)

Location: Ontario, Alberta, Manitoba, British Columbia or Nova Scotia

Internal Posting Deadline: Tuesday, September 1, 2026

Why CannAmm Is An Amazing Place For YOU

- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness advantages program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

Booking

- Phone (Queue) booking
- Handle inbound/outbound calls to coordinate after hours testing requests




- Notate and document all call information according to standard operating procedures
- Use all override permissions to ensure efficient and accurate bookings
- Mobile bookings preparation
- Building Independent/Independent Booking Inbox
- Web Booking
- Action A&D; web booking requests that can be actioned during the overnight shift
- Prepare A&D; and OH web bookings where possible
- Handle outbound calls to coordinate testing
- Notate and document all call information according to standard operating procedures.

Resulting

- Responsible for reviewing the custody and control form and the breath/saliva alcohol form to determine if there are any fatal or correctable errors that may require corrective action and responsible for data entry of the information.
- A&D;
- Data and Result Entry, Post Accident Reporting
- Reporting results for Post-Accident and Cause
- Sorting paperwork received in fax and group inbox
- Scheduling and result entry of lab-based testing
- Scheduling and result entry of alcohol tests
- Scheduling and result entry of Express testsEntering no show and cancellations
- Completion of corrective actions for errors identified on paperwork
- Handing inbound work clearance inquiry calls and releasing verbal work clearance when appropriate
- Trouble Shooting and problem solving
- Troubleshoot problem bookings to ensure that any issues are resolved with minimal impact on the client.
- Escalate priority issues to the correct department using the chain-of-command protocol
- Provide guidance to the collectors located at Internal or 3rd Party Collection Sites to ensure a

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