k'awat'si Economic Development LP (KEDC) was established in 2014 to foster community-driven growth and prosperity. Dedicated to creating sustainable, culturally significant businesses, KEDC aims to generate revenue, skills, and development opportunities that benefit the Gwa’sala-‘Nakwaxda’xw community.

POSITION PURPOSE

The Information Technology Manager is accountable for the reliable, secure, and efficient delivery of information technology services across KCMS, KEDC business lines, partners, and clients. The role combines strategic and operational leadership with hands-on technical expertise. The IT Manager leads the IT team and is responsible for the direct supervision, coordination, development, and day-to-day management of IT staff. The Manager leads IT operations, manages service delivery and projects, maintains core infrastructure and systems, strengthens cybersecurity and business continuity, manages vendors and service levels, and ensures that technology solutions support organizational priorities.

Work Location

-Port Hardy, BC

Company/Department

- K'awat'si Consulting and Management Services (KCMS) / Information Technology

Reports To-

Director of operations, KCMS

Scope

- Supports KCMS, KEDC business lines, partners, clients, and affiliated operations

What We Offer:

- 1 month of covered accommodations in a hotel room for individuals relocating from outside of Northern Vancouver Island.
- Relocation assistance
- Enrollment in the company benefits plan after 3 months of employment
- Career growth and educational development opportunities
- Company events and holiday parties
- Wellness incentives, including discounted gym membership and access to free in-person counselling services.




- 3 weeks of vacation

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Leadership, Service Delivery and Team Management

- Lead and oversee daily IT operations, including service desk activities, ticket triage, work allocation, prioritization, escalation, and timely resolution of support requests.
- Lead and directly supervise the IT team, including IT staff and technicians; provide day-to-day direction, assign and monitor work, set priorities, coordinate coverage, and ensure the team is meeting operational and service requirements.
- Supervise, mentor, coach, and develop IT team members; establish explicit performance expectations, accountability, service standards, and opportunities for professional growth.
- Lead regular IT team meetings and maintain clear communication regarding priorities, projects, operational issues, risks, and organizational requirements.
- Support IT staffing activities, onboarding, training, performance management, and workforce planning in coordination with senior leadership and Human Resources.
- Act as the senior operational point of contact for IT matters and coordinate with the Director of operations, business leaders, partners, vendors, and internal stakeholders.
- Monitor service quality, workload, response times, recurring issues, and service level agreements (SLAs),



and implement corrective actions where required.
- Prepare and present operational and performance reports, including service metrics, risks, project status, infrastructure concerns, and recommendations.
- Assess technology needs for existing operations, new clients, partners, and new business lines and recommend appropriate solutions, resources, and support models.

Technical Support and Infrastructure

- Provide and oversee hands-on technical assistance for computer systems, hardware, software, peripherals, mobile devices, printers, meeting-room audio/visual systems, and related technology.
- Set up, configure, deploy, maintain, repair, and replace workstations, servers, network equipment, and peripheral devices as required.
- Troubleshoot and resolve complex hardware, software, network, connectivity, and system issues; support technicians with escalated incidents.
- Administer and support Windows operating systems, Microsoft server environments, Active Directory, Microsoft Office / Microsoft 365, virtualization platforms, SQL Server, and other business applications in use by the organization.
- Install and maintain server systems in virtual environments, review server event logs, apply updates and patches, and perform routine system maintenance.
- Back up and restore end-user and server data in accordance with approved backup, retention, and recovery procedures.
- Maintain network connectivity and implement network solutions across offices, operating locations, and supported business units.
- Make and coordinate vendor service calls and support hardware warranty, licensing, repair, replacem

📌 IT Operations Lead (Port Hardy)
🏢 K’awat’si Economic Development Corporation (KEDC)
📍 Port Hardy