Membership Experience Supervisor - Kitchener YMCA

Salary Range

$50,000.00 To $55,000.00 Annually

Work Hours

37.5 hours per week. Evenings and weekends required.

Employment Type

Full Time, Permanent

Number of Vacancies

1

Anticipated Start Date

November 2026

Deadline to Apply

October 23rd, 2026

Starting Rate or Range

$50,000 – $55,000

Total Rewards Package

We believe that everyone has the potential to shine Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

- 3 weeks of vacation, with the opportunity to earn more as their length of service increases
- 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Pension Plan

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory .

Health, Dental and Well Being Benefits

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

- Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
- A free YMCA membership for you and your family, providing access to our fitness centers
- Discounts on YMCA programs and services, including childcare





Role Overview

Who we are…

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here .

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine

This is where you come in.

What will you do…

A s the Membership Supervisor , you will help create an environment where people feel connected, supported, and inspired to thrive. By leading a service-focused team, building strong relationships, and championing excellent member experiences, you will contribute to a YMCA community where everyone feels they belong and can achieve their goals.

The Membership Supervisor is responsible for:

- Lead, coach, and develop the Membership Experience Team, building a culture of trust, accountability, teamwork, and continuous improvement.
- Oversee recruitment, onboarding, training, scheduling,



and performance support to ensure staff/volunteers deliver high-quality service and member experiences.
- Foster member engagement and retention by building strong relationships, understanding individual needs, and connecting members to programs and services that support their goals and choice.
- Support daily operations and front-line service delivery, strong in-person presence to support team, and regular presence working at the membership desk to ensure a seamless and welcoming member experience.
- Resolve concerns and challenges with empathy, professionalism, and sound judgment, focusing on positive outcomes for members and staff/volunteers.
- Maintain accurate records and support operational excellence by ensuring administrative processes, facility standards, and service expectations are consistently met.
- Collaborate closely with other department and operational leaders to ensure a consistent, high-quality member experience, recognizing that creating exceptional experiences is a shared responsibility across all departments.
- Lead by example in creating a clean and welcoming environment, fostering a culture where every team member understands their role in maintaining quality facility standards.

What you will bring…

As a strong communicator, you are willing to engage in challenging conversations with confidence, professionalism, and respect. You embody what it means to be a people leader at the YMCA, leading by example and demonstrating our values through your actions every day. You are a relationship builder who fosters trust, supports collaboration, and inspires others to achieve shared goals. Confident and approachable, you have robust leaders

📌 Membership Supervisor (Kitchener)
🏢 YMCA of Three Rivers
📍 Kitchener