Description

Role Impact:

The Manager, Security & Life Safety will manage all operational aspects of security, resilience, and life safety programs at a designated CF property to ensure a protected and welcoming environment for colleagues, tenants, guests, and visitors. The Manager is responsible for implementation of property-level security, resilience, and life safety compliance, adhering to industry best practice, National Security Operations standards, and CF policy. The incumbent will provide strategic oversight of on-site contract security teams, ensuring vendor compliance with budgetary requirements, and administrative standards. This role manages the enhancement of security infrastructure, efficacy of operating procedures, leads quality assurance and life safety compliance through inspections and supporting property audits, while ensuring peak vendor performance.

Located in Richmond, BC, CF Richmond Centre is a premier destination and one of Canada’s top-performing shopping centres, with over sixty years of continuous operation and evolution. The property is undergoing a major mixed-use transformation that seamlessly connects a major shopping centre with surrounding residential towers, creating a vibrant environment where people live, shop, and dine. This role will be responsible for leading daily security operations, life safety standards, and incident preparedness across this dynamic footprint, working proactively with local partners and emergency services to ensure a safe experience across the site.

What you will deliver:

- Provide input to and execute a multi-year property-level Security & Life Safety Management Plan ensuring alignment with the asset’s risk profile, strategic priorities, initiatives, milestones, performance metrics and budget requirements.




- Direct the day-to-day operations of contract security and life safety teams, ensuring sufficient resource allocation, budgetary compliance and operational readiness.
- Ensure vendor accountability through performance oversight, metrics, KPI and KRI reporting and adherence to Service Level Agreements (SLA), escalating concerns to General Manager and National Security Operations, as required.
- Prepare and manage annual operating budgets and long-range capital forecasts (e.g., 10-year plans), accruals and financial forecasts for physical security, fire and life safety, and security technologies for approval by the General Manager.
- Validate, reconcile and process invoicing related to Security, Fire and Life Safety within delegated authority and elevate as required to the General Manager for reconciliation and approvals.
- As required, respond to incidents and support crisis situations, ensuring escalation protocols are followed, and support is provided to tenants, visitors, and colleagues, as needed. Ensure all security and life safety incidents are accurately reported, classified, and documented in line with national incident management protocols.
- To act as the functional lead for Intelligence-led crime prevention, ensuring the systematic delivery of strategic and tactical assessments to mitigate property and organizational risk.



Be accountable for the integrity of the tasking and coordinating process, aligning internal security postures with emerging threat conditions identified through formal partnership with local law enforcement. Oversee the production of problem and target profiles ensuring that resource deployment by third party vendors is consistently prioritized based upon rigorous analysis of threat, risk and harm; driving objective, data-driven decision making across the enterprise.
- Develop, implement, and maintain the property’s Emergency Response Plan (ERP), Fire Safety Plans, and Business Continuity Plans, ensuring compliance with CF protocols, local fire codes, and industry best practices through annual reviews, drills, audits, and training to ensure familiarity and readiness.
- Lead post-incident reviews and debriefs, developing after action reports and improvement plans in collaboration with internal teams, contract security vendor, and external emergency services.
- Collaborate with and provide quality assurance on service providers to ensure they recruit qualified, high-caliber personnel aligned with CF’s values and service standards. Validate and provide quality assurance checks that a robust onboarding program to familiarize new personnel with operational expectations, safety protocols, and CF’s culture of service excellence has been provided by the vendor.
- Act as the on-site Incident Commander for critical incident response and resolution at the property-level, as Ensure escalation protocols are followed and support is provided to tenants, visitors, and colleagues, as needed. Ensure all security and life safety incidents are accurately reported, classified, and documented in line with nation

📌 Manager, Security (Richmond)
🏢 Cadillac Fairview
📍 Richmond