Wellness Manager

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal prospect employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

Reporting to the Chief Programs Officer, the Wellness Manager provides strategic and operational leadership for YESS’ Wellness department, overseeing Youth Recovery, Counselling, Diversion & Outreach, Transition & Follow-Up, and Medical Support services.

This role is accountable for ensuring services are delivered with excellence, consistency, and measurable impact. The Wellness Manager leads and supports a multidisciplinary team, including the Wellness Counsellor & Youth Engagement Navigator, Youth Diversion & Outreach Liaison, and Youth Transition & Follow-Up Support Liaison; ensuring integrated, high-quality, and youth-centered service delivery across the continuum of care.

The Wellness Manager also leads the coordination and growth of YESS’ medical support program, including the recruitment, onboarding, scheduling,



and retention of volunteer physicians and health partners. This ensures youth have timely and equitable access to medical care, wellness resources, and community-based health services that support stabilization, recovery, and long-term well-being.

Hours of Work: Full-Time, onsite, 40 hours per week

Key Responsibilities

- Program Leadership & Service Excellence
- Provide leadership, direction, and accountability for Wellness, Diversion, Outreach, Transition, and Follow-Up services
- Ensure all services are delivered in a trauma-informed, youth-centered, culturally responsive, and recovery-oriented manner
- Monitor service quality, program flow, and outcomes across all Wellness-related roles
- Ensure clear pathways from Safety & Stabilization into Wellness, Diversion, Transition, and Follow-Up services
- Identify service gaps and implement improvements to strengthen youth outcomes

Staff Supervision, Coaching & Accountability

- Supervise and support the following roles:
- Wellness Counsellor & Youth Engagement Navigator
- Youth Diversion & Outreach Liaison
- Youth Transition & Follow-Up Support Liaison

- Provide regular supervision, coaching, feedback, and performance support
- Set clear expectations for documentation, service delivery, youth engagement, and follow-up




- Support staff development, reflective practice, and trauma-informed approaches
- Ensure staff are working collaboratively rather than in silos

Medical Program Coordination

- Lead the coordination of YESS’ medical support program
- Recruit, acquire, coordinate, and maintain volunteer physicians and health professionals
- Schedule and confirm physician/clinic availability, youth appointments, follow-ups, and referrals
- Coordinate access to medical services such as primary care, sexual health, dental, women’s health, Indigenous health supports, and community health resources
- Ensure examination rooms, supplies, records, and clinic logistics are prepared and maintained
- Monitor medical supplies and coordinate ordering as required
- Support medical documentation, EMR/records processes, correspondence, and confidentiality requirements
- Collaborate with Facilities, Health & Safety, HR, and leadership on medical safety protocols and clinic readiness

Wellness Counselling & Youth Engagement Oversight

- Ensure youth receive timely access to wellness assessments, counselling, recovery supports, and engagement programming
- Monitor the quality of one-on-one support, group facilitation, recovery meetings, and youth engagement activities
- Ensure youth are connected to internal and external mental health, addiction, cultural, recreational, and wellness supports
- Support the use of arts, culture, recreation, and structured programming as engagement tools
- Ensure participation, referrals, outcomes, and progress are tracked consistently

Diversion, Outreach & Prevention Oversight

📌 Wellness Manager (Edmonton)
🏢 Yess
📍 Edmonton