Salary Range: $40,000.00 To $43,000.00 Annually
Status: Full-time - Permanent - In-person
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well‑credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
Administrative AssistantAn Administrative Assistant at Viewpoint Medical Assessment Services Inc. (Viewpoint), provides administrative support across the organization. Manage communication channels, such as phone calls and emails, and ensure that all responsibilities are completed accurately, delivered with high quality, and in a timely manner. A adaptable team player who supports the administrative management of the organization related to client assessment services. Service oriented, reliable and have the ability to prioritize and multitask. Has excellent organizational skills and pay close attention to detail. Has strong computer skills, including a proficient level of Microsoft applications,



web-based tracking systems and the Internet, as well as Adobe Acrobat, add value to the team. Has excellent verbal and written communication skills complemented by a strong command of the English language. Occasional evening and weekend shifts may be required;

advance notice will be provided wherever possible.
Duties & Responsibilities
Main responsibility is to complete reminder calls as per our service level agreement with our customers;

the calls are to confirm examinees’ attendance to upcoming assessments
Reception coverage that entails the following responsibilities:
Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed;

photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
Maintaining a clean and organized front reception area
Notify all appropriate parties of changes to appointments and any changes to the schedule
Provide support to staff and management, including handling correspondence, preparing and sending letters/packages




Answer phone calls promptly in a professional and welcoming manner;

redirect phone calls toappropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate
Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
Maintain the highest level of privacy of personal information and personal health information
Manage ingoing and outgoing mail and couriers
Act as a medical Chaperone
Ordering and maintaining office supplies and inventory
Scheduling transportation and interpretation services for examinees
Scanning, printing and photocopying
Accurately creating and preparing patient medical charts and documentation
Maintaining accurate and organized filing systems (electronic and paper)
Attending team and departmental meetings
Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required
Qualifications
Relevant post secondary/community college education
3 years’ experience working in a client service or administrative position, ideally within the insurance/health care environment
Proficient computer efficiency (Microsoft Office, Outlook, Internet, Adobe Acrobat)
Solid and effective verbal and written communication skills
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multitask, prioritize and work under pressure

📌 Administrative Assistant (Winnipeg)
🏢 Viewpoint Medical Assessment Services
📍 Winnipeg