Elevate event operations as a Senior Event Operations Manager with ENCORE, enhancing customer service and overseeing a talented team in diverse environments. Emphasize leadership and efficiency.
As a Senior Event Operations Manager, you will direct daily workflows, manage technician output, and ensure client demands are met with excellence. This dynamic role requires a balance of technical knowledge and effective personnel management. You will support various hotel locations, focusing on achieving maximum operational efficiency and client satisfaction.
Key Responsibilities:
• Manage floor operations and technician productivity
• Ensure client billing processes are accurate and prompt
• Maintain updated equipment inventory and safety protocols




• Facilitate training and development of team members
• Engage with clients to guarantee their needs are met
Requirements:
• High School Diploma; Bachelor’s degree preferred
• 4+ years of experience in hospitality industry
• Minimum 2 years in a supervisory capacity
• Familiarity with audio-visual equipment in events
• Solid proficiency in relevant software and leadership
Foster teamwork, technical expertise, and client service excellence to thrive in your role at ENCORE.

📌 Senior Event Operations Manager Role (Niagara-on-the-Lake)
🏢 Encore Canada
📍 Niagara-on-the-Lake