Job Description

In the role of Care and Service Manager (CSM), you have the chance to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.

Why You’ll Love Working Here

- Celebration and Recognition programs
- Comprehensive health and dental benefit plans
- Education allowance for employees and family
- Opportunities for career advancement
- Employee Assistance Program
- Employee perks and exclusive offers

What You’ll Need

- Regulated health care professionals in good standing with the applicable College in the Allied Health field.
- Bachelor's degree in healthcare management, business administration, or a related field is considered an asset
- Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and
- Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
- Effective skills in critical thinking and problem solving
- Flexibility in hours worked in order to accommodate operational needs
- Knowledge of applicable community resources available for clients and families
- Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
- Expertise in data-driven research and analysis, with the ability to translate insights into actionable
- strategies and decisions.
- Exceptional leadership abilities, with a demonstrated ability to guide,



support and motivate teams to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate
- with stakeholders at all levels of the organization.
- Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients.
- A current registration in a regulated professional college and professional association is an advantage.
- Excellent computer skills including experience in Word and Excel Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)

What You’ll Do

- Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
- Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
- Monitor care and service delivery performance and clinical indicators
- Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
- Ensure completion of all mandatory training and skill development
- Create and maintain the on-call schedule for Clinical Supervisors
- Respond to clinical concerns from staff, contractors,



funders, clients and families
- Review all client safety incidents and participate in the investigation and resolution
- Provide clinical leadership at the district
- Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
- Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
- Participates in necessary care conferences with Health Care team, Contractors and funders
- Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
- Demonstrate continuous learning and professional development through involvement in conferences, committees and networks

This is a replacmenet position

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive comp

📌 Care and Service Manager (London)
🏢 ParaMed Home Health Care
📍 London