Eaton’s Vehicle division is currently seeking a Territory Service Manager to join the team. This role is based in Brampton, ON and includes approximately 25% travel.

The expected annual salary range for this role is $
- $ a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton announced, on January 26, 2026, the intent to separate its Mobility Group (including both the Vehicle and eMobility segments) into an independent, publicly traded company. We expect to complete the separation by the end of the first quarter of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the spinoff closes, the new company will provide further details to employees concerning compensation and perks at that time.

What you’ll do:

This role will manage territory service activities to achieve Roadranger Field Marketing (RFM) business objectives. The Territory Service Manager will function as a team with Territory Sales Manager to establish positive customer relationships to ensure profitable + increased market share of Eaton and ECJV products at Fleets and OEM dealers throughout the GTA territory.

Essential Functions:

- Territory Management: Direct face to face service role calling on Truck Fleet end users & all Truck OEM Dealerships. Role will require regular cycling through territory to support growth in the product lines. Develop and maintain effective customer relationships.



Develop and implement effective service support strategies at Key and At-Risk Accounts to maintain customer satisfaction and RFM market share. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support. Assess customer requirements and identify unique needs at targeted accounts.
- Technical Support and Training: Truck Components serviced include Large Class 6-8 Manual Transmissions, Automated Mechanical Transmissions, Clutches, Service Diagnostic Software, Lubricants, Greases, & Aftermarket products. Present to audiences of Sales & Service people both technical and non-technical (2-30 people). Provide product, service and warranty training to customers in support of service objectives. Assist with the introduction of new products to ensure rapid product adoption rate. Assume a lead role in the effective implementation of service support during new product introductions.
- Customer Support: Collaborate across the entire RFM organization including Technical Services, Call Center, Aftermarket, and Warranty to facilitate customer satisfaction. Resolve customer complaints in a timely manner and ensure customer policy commitments are processed within 10 days of commitment. Evaluate and administer customer policy requests to maintain customer satisfaction and market share. Establish internal reports on Customer activities,



requesting Division involvement where necessary.
- Reporting: Responsible for regular completion of the following internal reports on customer activities: Territory Monthly Report to update organization on business status & significant market trends, etc. and Service Call Reports. Assure reliability, accuracy, and relevancy of data in CRM by inputting data as required. Customer Contact Reports (CCRs) to report out product needs or performance issues, competitive activity, market trends, etc.
- Industry Engagement: Assist in developing and implementing effective territory business plans to support region and divisional objectives while consistently demonstrating efforts to “raise the bar” by establishing, and exceeding, territory stretch goals. Participation in industry functions and trade shows.

What will make you successful?

An ideal candidate demonstrates strong, adaptive communication skills, paired with engaging presentation abilities. Strong interpersonal skills enable you to connect effectively, influence decisions, and drive meaningful customer engagement, building credibility and trust across a diverse client base. You are also adept at translating complex technical product information into clear, accessible insights for non-technical audiences. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications:

Required (Basic)

Qualifications:

- Journeyman Technician Certification or College diploma or University degree in a related technical discipline from an accredited institution
- Minimum 3 years of experience working for a vehicle

📌 Territory Service Manager (Brampton)
🏢 Eaton Group
📍 Brampton