Salary

CAD $38.88 - $55.89 / hour

Job Summary

Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs.

Key Responsibilities

- Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff.
- Identifies workplace issues and recommends strategies that affect the recruitment, retention and engagement of staff.
- Contributes and coordinates workforce plans according to strategic goals and objectives. Establishes workload assignments and priorities to meet operational requirements.
- Addresses scheduling issues immediately.
- Identifies vacancies, interviews internal/external applicants, makes hiring decisions and processes required documentation.
- Oversees and coordinates the delivery/daily activities within the designated Staffing services area.
- Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives.
- Regularly meets with staff to set clear performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations.
- Coordinates requests for vacation, education and leaves of absence; ensures vacancies are filled, communicates scheduling changes, ensures resources are available.
- Reviews staffing levels with management team to determine operational requirements, seniority,



etc., grant/deny requests. Approves/signs off on timekeeping records.
- Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union.
- Meets regularly with customer groups to identify service needs and develop understanding of current work processes and problem areas and to develop strategies to meet staffing and/or timekeeping requirements.

#LI-DNI

Qualifications

- Recognized degree in a related discipline.
- Three (3) years' recent, related experience within a large complex organization working with automated scheduling and/or timekeeping systems.
- An equivalent combination of education, training and experience may be considered.

Detailed Overview

Reporting to the Leader, the Coordinator is the primary point of contact for management staff related to scheduling and/or timekeeping. The Coordinator is responsible for investigating and determining customer service needs, dealing with difficult staffing and/or timekeeping requests, facilitating resolution to staffing and/or timekeeping problems and planning and developing strategies to close the gap between resource availability and resource needs. The Coordinator is in constant contact with their designated customer group to ensure understanding of future service demands and workforce plans.



Develops procedures and processes to ensure timely and effectively delivery of services within own portfolio and ensures alignment with the Workforce Optimization vision and strategies. Develops and/or coordinates orientation for new hires in consultation with customer group and Employee Experience. Provides direction, supervision and guidance to scheduling staff and leads the team by fostering a engaging and respectful workplace. Primary working relationships are with Staffing Services team, Employee Experience teams and clinical program/service leaders throughout the designated area.

Responsibilities

1. Utilizes human resources policies and procedures to recruit, hire, mentor and retain staff. Identifies workplace issues and recommends strategies that affect the recruitment, retention and engagement of staff. Contributes and coordinates workforce plans according to strategic goals and objectives. Establishes workload assignments and priorities to meet operational requirements. Addresses scheduling issues immediately. Identifies vacancies, interviews internal/external applicants, makes hiring decisions and processes required documentation.
2. Oversees and coordinates the delivery/daily activities within the designated Staffing services area. Ensures clinical program/service needs are met and liaises with key stakeholders on the achievement of program goals and objectives.
3. Regularly meets with staff to set clear performance parameters and provide continuous communications strategies. Continuously clarifies performance expectations. Conducts performance reviews and performance conversations. Clearly defines appropriate workplace behaviour. Prevents/in

📌 Coordinator, Workforce Optimization Staffing Services (Surrey)
🏢 Fraser Health Authority
📍 Surrey