Trans World Radio Canada

Donor Services and Database Associate

About TWR Canada

Founded in 1973, TWR Canada’s mission is to assist the Church in making disciples of all people by sharing Christ through media around the world. Partnering globally and locally, TWR Canada facilitates, creates and supports Christian programming, discipleship resources, and dedicated missionaries, spreading the message of Jesus Christ through radio broadcasts, digital platforms, and face-to-face engagements. TWR Canada impacts lives for Christ through meaningful connections and transformative communications.

TWR Canada is looking for an energetic, enthusiastic Donor Services and Database Associate (DSDA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DSDA is the first point of contact for in-office donors, guests, and volunteers while playing a critical role behind the scenes in managing and strengthening TWR Canada’s donor database.

The DSDA role oversees the day-to-day function and ongoing development of the donor management system, ensuring clean data, effective workflows, and alignment with financial and development reporting. The DSDA will engage with church and individual donors through phone and email, sharing updates, confirming information, praying for donors, and supporting key campaigns throughout the year. This role blends strong technical understanding of nonprofit donor database systems with relational skills, so our constituents feel reassured, valued and partnered with our Christian ministry.

Type: Permanent, full-time role (40 hrs/week)

Location: London, Ontario (in-office role)

Reports to: Chief Operating Officer

Salary: $42,500-$52,500 annually,



based on experience, plus benefits

KEY RESPONSIBILITIES:

Reception and Donor Care

- Welcome visitors, donors, and volunteers with warmth and professionalism
- Respond to all general inquiries including both telephone calls and emails, directing appropriately
- Provide donors with accurate and timely information about TWR Canada’s mission and work
- Make strategic donor engagement calls to confirm information, share ministry updates, support campaign outreach, and pray with our donors

Gift Processing

- Process with accuracy all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database
- Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving
- Create, update, and maintain donor profiles and records with precision, ensuring data integrity and confidentiality
- Run regular quality control reports to ensure data is accurate and current, to flag gaps or issues, and to implement improvements in coordination with the digital support specialist
- Prepare and send gift acknowledgments and receipts in a timely manner in compliance with CRA standards




- Reconcile donations with banking information and ensure data alignment between DonorPerfect and QuickBooks in partnership with Finance

Database Maintenance, Analysis & Reporting

- Serve as primary administrator for donor database, ensuring system structure supports our organizational needs.
- Identify database issues, propose solutions, and work with digital support to implement enhancements.
- Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems
- Produce user‑friendly reports to facilitate data‑driven decision‑making
- Manage donor segmentation lists and reports for campaigns, mailings, and events

Fostering Donor Relations

- Call donors to advise of upcoming events in their area
- In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
- Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.

Since no job description can encompass all duties that may be required, we expect all TWR Canada team members to occasionally carry out other responsibilities broadly consistent with those listed in their position description.

QUALIFICATIONS

Spiritual Alignment

- Demonstrated alignment with TWR Canada’s Statement of Faith, mission and core values
- Spiritually mature Christian with an evident love for God and people
- Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision‑making process, including leading and p

📌 Donor Services and Database Associate (London)
🏢 TWR Canada
📍 London