The Opportunity:

The Manager, HR Services plays a critical role in leading and optimizing HR services to ensure efficient, effective, and employee-centered service delivery. This role is responsible for overseeing HR processes, program delivery, policy adherence, compliance, governance, and employee customer service, as well as managing and administering all recognition programs at Maple Leaf Foods. The incumbent will champion the responsible use of artificial intelligence (AI), automation, analytics, and digital tools to simplify work, improve service quality and responsiveness, and enhance the employee experience. The incumbent is a process-driven thinker with strong leadership, problem-solving, digital transformation, and process improvement skills, with the goal of achieving high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs. They must also have a deep understanding of controls and be capable of efficiently managing processes from end to end while ensuring appropriate privacy, security, governance, and human oversight.

Reason for vacancy: Existing Headcount

Compensation: $96,000 - $141,000 CAD base pay annually plus annual short-term incentive

The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part time roles, salaries are adjusted according to scheduled hours. In addition to base salary, this role is eligible to participate in Maple Leaf’s annual short-term incentive plan.

Snapshot of a Day-in-the-Life:





- Lead the HR Service team in delivering high-quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
- Lead the continuous improvement of the HR Services team, using process redesign, AI, automation, and self-service solutions to improve efficiency, accuracy, scalability, and employee experience. Effectively lead, manage, and develop the team, ensuring an integrated approach to service delivery.
- Oversee HR inquiries and issue resolution, ensuring timely and accurate responses.
- Develop and refine HR processes to improve efficiency, accuracy and compliance.
- Collaborate with stakeholders to enhance HR service delivery and address business needs.
- Gather feedback and drive improvements in HR support and communications.
- Lead, mentor, and develop the HR Services team to build capabilities and foster a high-performance culture.
- Set performance goals, provide coaching and drive team engagement.
- Lead the delivery of education and communication initiatives related to benefits and pension programs.
- Partner with internal teams to ensure smooth administration and employee engagement in these programs.
- Manage SAP system, ensuring data integrity, security and efficient reporting.
- Support system implementation, upgrades, and process automation efforts.




- Develop and maintain a consistent cadence of KPIs to track performance and support strategic objectives.
- Analyze data to identify trends, opportunities, and potential risks, providing actionable insights to key stakeholders.
- Collaborate with cross-functional teams to ensure alignment between business goals and performance metrics.
- Provide ongoing reporting, dashboards, and visualizations to communicate data insights clearly.
- Support data-driven decision making by offering recommendations based on analysis.
- Ensure adherence to employment laws, company policies, and HR best practices.
- Maintain accurate employee records and oversee compliance audits.
- Partner with legal and compliance teams to mitigate risk and uphold HR governance.
- Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and manager self-service.
- Build and maintain an AI-enabled HR Services roadmap, translating business needs and service data into high-value use cases, pilots, implementation plans, and measurable benefits.
- Establish responsible AI practices for HR Services in partnership with HR Technology, IT, Privacy, Legal, and Security, including data protection, access controls, bias and risk assessment, validation, documentation, monitoring, and appropriate human review.
- Lead change management, training, and adoption for AI-enabled tools; build AI literacy within the HR Services team and reinforce accountable, ethical, and effective use.
- Define and track measures for AI-enabled improvements, including service quality, cycle time, first-contact resolu

📌 Manager, HR Services Mississauga
🏢 Maple Leaf Foods
📍 Mississauga