About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2027.

From: $80,000.00 To: $100,000.00

Help Improve Outcomes for Workers Across Ontario Through Data and Insights

At WSIB, we're committed to helping people recover from workplace injuries and illnesses and return to meaningful work. As a purpose-driven public sector organization, the work we do has a direct impact on workers, employers, and communities across Ontario.

As a Program Analyst, Operations Quality & Evaluation , you will serve as a trusted analytics partner to Operations leadership. You will use data, reporting, and business intelligence tools to identify trends, measure performance, evaluate initiatives,



and provide actionable recommendations that improve operational outcomes and support informed decision-making.

This role is ideal for someone who enjoys combining technical analytics skills with business problem-solving . You'll work with operational data, build dashboards and reports, automate processes, and help leaders understand what is happening in their business, why it’s happening, and what actions they should consider next.

What You'll Do

In this role, you will:

- Analyze operational data to identify trends, risks, opportunities, and emerging issues.
- Develop dashboards, reports, and visualizations that support decision-making.
- Provide insights and recommendations to management and senior leaders.
- Collaborate with stakeholders across the organization to understand business needs and deliver data-driven solutions.
- Support performance measurement, reporting, and continuous improvement initiatives.
- Research leading practices and benchmarks to identify opportunities for improvement.
- Prepare executive briefings, presentations, and reports to communicate key findings and recommendations.
- Help automate reporting processes and improve data accessibility across Operations.

Technical Skills We Are Looking For





This role has a strong technical and analytical focus. Successful candidates will demonstrate experience with data analysis, reporting, visualization, and automation tools.

Required / Strongly Preferred

- Advanced Microsoft Excel
- Power BI (or equivalent business intelligence tools such as Tableau)
- Power Automate or other workflow automation tools
- SQL for querying, manipulating, and analyzing data
- Experience creating dashboards, KPI reporting, and performance metrics
- Strong analytical and problem-solving skills
- Experience translating complex data into meaningful business insights

Solid Assets

- Python, R, or similar programming languages
- Experience with statistical analysis and predictive analytics
- Experience with data modeling and report automation
- Experience working with large datasets from multiple systems
- Familiarity with SAS, SPSS, or comparable analytical software

Who Will Be Successful in This Role?

We encourage applications from professionals with experience in:

- Data Analytics
- Operations Analytics
- Performance Measurement
- Reporting & Insights
- Program Evaluation
- Research & Analytics
- Management Consulting
- Public Sector Analytics
- Insurance, Healthcare, Financial Services, or Government environments

If you're passionate about data, analytics, and continuously improving business outcomes, and you're looking for an opportunity where your work contributes to a meaningful public purpose, we'd love to hear from you. At WSIB, your analysis won't just drive better decisions. It will help support w

📌 Program Analyst Operations Quality (Toronto)
🏢 Workplace Safety and Insurance Board (WSIB)
📍 Toronto