Location: Ontario
Reports To: Vice President, Operations
This is a new position
Salary Range: $85,000 – $100,000 Strive offers a flexible work environment including a hybrid working arrangement. Strive is an award winning Canadian residential mortgage lender obsessed with employee and customer satisfaction. Our mission is easy: to provide a better lending experience. We offer industry leading products and services to Canadian mortgage brokers and their clients with a focus on relationship building. Our company is committed to building a team-focused organization with bold goals and objectives to grow and reward staff excellence. THE ROLE We are seeking a Manager, Collections and Default Operations with deep expertise in sub-prime and alternative lending to manage delinquent mortgage accounts across the collections and default lifecycle. This role is responsible for early, mid and late-stage delinquencies, borrower engagement, workout arrangements, and legal recovery portfolio risk mitigation. The ideal candidate brings strong knowledge of mortgage enforcement, borrower management, risk mitigation, and default administration.

YOUR CONTRIBUTIONS Team Leadership & Performance Management

- Lead, coach, and develop the collections and default operations team to achieve performance and service level targets
- Establish and monitor KPIs including delinquency rates, roll rates, cure rates, and recoveries
- Conduct performance reviews, training, and ongoing coaching
- Build a high-performance, accountable, and customer-focused culture

Collections Strategy & Execution

- Oversee end-to-end collections across all stages of delinquency




- Develop and implement strategies to reduce arrears and optimize recovery outcomes
- Ensure consistent borrower outreach across communication channels
- Drive effective payment plans, settlements, and hardship solutions

Default Management & Legal Recovery

- Oversee all default-stage accounts, including 90+ day delinquencies and impaired loans
- Manage files through legal recovery processes (power of sale, foreclosure, enforcement actions where applicable)
- Act as key decisionmaker on escalation strategies, including referrals to legal or third-party recovery partners
- Liaise with external legal counsel, trustees, and recovery agencies
- Monitor timelines, costs, and recovery outcomes associated with legal actions
- Ensure compliance with regulatory requirements and internal risk frameworks
- Provide recommendations on loss mitigation strategies and write-off decisions

Operational Oversight & Process Improvement

- Manage daily workflows and prioritization across collections and default pipelines
- Identify inefficiencies and implement process improvements
- Develop policies, procedures, and playbooks
- Support system enhancements and automation initiatives

Risk Management & Compliance





- Act as senior escalation points for complex borrower cases
- Partner with Credit, Servicing, Legal, and Operations teams
- Provide insights and recommendations to senior leadership
- Support communication with external stakeholders

Escalations & Stakeholder Management

- Act as senior escalation points for complex borrower cases
- Partner with Credit, Servicing, Legal, and Operations teams
- Provide insights and recommendations to senior leadership
- Support communication with external stakeholders

Reporting & Analytics

- Track and report on collections and default performance metrics
- Analyze delinquency trends and recovery performance
- Provide regular reporting with actionable insights
- Use data to refine strategies and improve outcomes

Confidentiality and Regulatory Maintain employee, customer and partner confidentiality as described by Strive’s Employee Code of Conduct. YOUR QUALIFICATIONS

- 5+ years of experience in collections and default management
- Previous leadership experience required
- Strong knowledge of collections, default management, and recovery strategies
- Familiarity with legal recovery processes (power of sale, foreclosure, enforcement)
- Understanding of regulatory and compliance requirements within lending
- Strong communication, negotiation, and problem-solving skills
- Analytical mindset with ability to interpret data and drive decisions Ability to exercise sound judgment, balance customer sensitivity with business objectives, and make appropriate escalation decisions.
- Excellent verbal and written communication skills, with the a

📌 Manager, Collections and Default Operations (Toronto)
🏢 Strivecapital
📍 Toronto