As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.





We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Impact an Associate Philanthropy Officer, Annual Giving can make:

The Associate Philanthropy Officer, Annual Giving is an integral member of the Philanthropy team, responsible for delivering a personalized donor experience and implementing fundraising strategies that engage and retain donors giving between $500 and $999 annually. As an important point of contact for this portfolio, they build meaningful relationships with these donors where possible. The role also provides administrative and operational support to the Annual Giving and Mid-Level Giving teams, helping to advance Covenant House Vancouver’s (CHV) fundraising goals.

How you will contribute:

- You will manage donor relationships and be an important point of contact, delivering exemplary customer service to donors in the annual and monthly DM+ portfolios. You will be responsible for executing a fully developed fundraising strategy that incorporates cultivation, stewardship, and solicitation using the phone, email, and mail. You will proactively look for opportunities to improve a donor’s experience when they support CHV.
- Using your superior customer service skills,



you will answer the general donations phone line in a warm and helpful manner to assist donors with their requests and concerns, adding notes to CHV’s database regarding calls and follow-up tasks.
- You will support the Manager, Direct Marketing, and the Annual Giving and Mid-Level Philanthropy Officers with administrative tasks. This includes but is not limited to, making thank you calls, emailing and mailing tax receipts, completing mail mergers and mailing donors, and Raiser’s Edge data entry.
- You will effectively manage competing priorities, balancing multiple projects and deadlines while maintaining a high level of accuracy and donor service.
- You will learn about youth stories and updates to CHV’s programs and share them with donors, including how their support helps youth experiencing homelessness and contributes to CHV’s mission
- You will support the planning of donor engagement gatherings and fundraising events, including but not limited to an annual event for monthly giving donors.
- You will support the Philanthropy team with projects and work to help contribute to the team’s overall goals.
- Other related duties as assigned

Compensation:

The successful candidate can expect a starting salary of between $47,938.80 and $59,932.60, depending on factors such as internally equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the prospect for their salary to increase, over time, up to the maximum of the pay band, currently $71,944.60.

Who are we looking for? Education and Experience:

- College, University, or professional certificate degree is an asset
- 2+ years of experience with fundraising and/or related administrative

📌 Associate Philanthropy Officer, Annual Giving (Vancouver)
🏢 Covenant House Vancouver - Vancouver, BC
📍 Vancouver