POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiringBilingual Call Center Representatives to supportinbound customer service ,help desk , andback-office processing for bothcommercial clients andpublic sector programs .

In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process-related questions, and representing some of themost recognized brands in the world .

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

- Handle inbound and outbound customer contacts professionally and efficiently
- Listen actively to understand customer needs and provide accurate solutions
- Use internal systems and tools to manage accounts and process inquiries
- Identify and act on sales opportunities to promote products and services
- Clearly explain product features and processes to customers
- Escalate complex or dissatisfied customer issues to management
- Ensure first-call resolution through effective troubleshooting and communication
- Stay up to date on program changes by attending training and reviewing materials
- Maintain accurate documentation of customer interactions in CRM systems
- Adhere to all scripts, policies, and confidentiality requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be 18 years or older
- High school diploma or equivalent




- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management and self-motivation
- Skilled in conflict resolution, problem-solving, and customer empathy
- Able to multi-task, stay focused, and work independently
- Team-oriented with a strong customer-first mindset
- Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

- 1+ year of experience in customer service , technical support , inside sales , back-office , chat , or administrative support
- Experience working on state or federal programs

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn current skills while earning a paycheck.
- Fun, Engaging Work Workplace: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our o

📌 Bilingual Call Center Representative (Sydney)
🏢 The Sydney Call Centre
📍 Sydney