Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32262: Trainer, Ontario Works
- Union: CUPE Local 5167
- Job Description ID #: 1696
- Close date: October 21, 2026
- Duration: Up to 12 months
- Vacancy type: This posting is for an existing vacancy

SUMMARY OF DUTIES

Reporting to the Supervisor of the Business Supports team, designs, develops and delivers training programs to new and existing staff within the Healthy and Protected Communities Department to improve employee performance, achieve efficiencies and comply with Ontario Works legislative and departmental standards.

GENERAL DUTIES

Provide training to new and existing staff under the guidance of the Supervisor of the Business Supports team.

Develop and design training programs, and deliver modules by way of classroom and/or e-learning with the goal of improving employee performance, covering a wide range of topics such as:

- departmental policies
- eligibility requirements for Ontario Works
- service delivery technology
- case management and interviewing techniques
- organizational guidelines and business processes
- Ontario Works legislative changes

Assess training needs of existing and new staff.





Facilitate training programs and information sessions to existing and new staff.

Schedule training sessions and equip facilities with program material and resources such as computers.

Plan, organize, schedule and coordinate work for employees. Maintain quality, accuracy and quantity of work by checking work of employees.

Design, evaluate and collate employee evaluation forms for training programs.

Evaluate and interpret results of classroom performance through comprehensive learning and evaluation tools.

Provide advice, guidance and direction to management and employees in the interpretation and application of theory and policy to a variety of complicated scenarios.

Train participants in programme procedures during home visits by ensuring safe and effective work methods for dealing with potential exposure to vulnerable clients.

Participate in meetings to ensure uniformity and consistency of information. Participate in the development of Policies and Business Processes to ensure these standards are incorporated in training programs.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.





Perform other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. Advanced knowledge of relevant social programs acquired through the completion of a degree or diploma in Social Work or a related field or an equivalent combination of education and relevant work experience.
2. Knowledge gained by successfully completing the training for an Ontario Works Worker, with progressive on the job experience as an Ontario Works Worker.
3. Demonstrated knowledge of adult learning principles and techniques acquired from previous related experience. Certification in adult learning/training an asset.
4. Advanced working knowledge of Ontario Works Legislation, Policy Directives, local Business Processes, Social Assistance Management System and Social Assistance Legacy Information System.
5. Previous experience delivering and facilitating training for groups and individuals, evaluating learning progress, remedial and supplementary learning with previous experience designing and developing training programs, E-Learning training materials, presentations, tests and quizzes.
6. Excellent verbal and written communication skills, with highly developed organizational and time management skills, analytical and problem solving, and sound interpersonal and change management skills.
7. Ability to work both independently and in a multi-disciplinary team setting in a fast paced, constantly changing environment.
8. Demonstrated proficiency and experience in a computerized environment including Microsoft Outlook, Word, Excel, Power Point, Teams, and SharePoint, Acrobat Reader and other related computer applications to support the creation of e-learni

📌 Job ID #32262: Trainer, Ontario Works (Canada)
🏢 Hamilton Insurance Group
📍 Canada