Account Manager (Managed IT Services - Fully Managed)

Location: Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA

Description

The Opportunity

Fully Managed, a TELUS company, helps organizations simplify, secure and modernize their technology environments through managed IT, cybersecurity, cloud and professional services.

We're looking for an Account Manager focused on new-logo acquisition and growth. This is a consultative sales role for someone who can create opportunities, qualify them thoughtfully, build credibility with business and technology leaders, and lead opportunities from initial engagement through commercial close.

You'll benefit from access to TELUS's extensive sales channels, established client relationships and internal referral networks. However, we're equally interested in what you can bring to the table. You'll be expected to actively develop new business through your own professional network, industry connections, social media and direct engagement with prospective clients.

We believe business development is everyone's responsibility. Whether an opportunity comes through a TELUS referral, an existing client relationship or a conversation within your own network, we encourage our people to recognize genuine opportunities and make meaningful connections.

Our approach is relationship-first. We aren't looking for someone who simply pushes products or waits for leads to arrive. We're looking for someone who is naturally curious about other businesses, comfortable initiating conversations and proactive about creating opportunities where there's a genuine fit.

You'll work closely with TELUS sales teams and Fully Managed technical,



strategy and service-delivery resources to develop the right solutions and bring the right expertise into each pursuit.

What You’ll Do

Create opportunities and build relationships

Proactively generate new business through your professional network, referrals, industry relationships, social media, targeted outreach and direct engagement with prospective clients

Leverage TELUS sales channels, account teams and internal referral networks to develop and advance qualified managed-services opportunities

Build lasting relationships with business owners, executives and technology leaders, identifying where Fully Managed can address meaningful business and technology challenges

Create opportunities through authentic conversations, thoughtful follow-up and consistent relationship development, rather than relying exclusively on inbound leads or assigned opportunities

Cultivate referrals through existing relationships, satisfied clients, TELUS colleagues and the broader Fully Managed team

Own the sales process

Take ownership of new-logo managed IT opportunities from initial engagement through commercial close

Lead structured discovery to understand a prospective client's business, technology environment, operational challenges, risks and desired outcomes

Qualify opportunities around the fundamentals that make a pursuit real: why change,



why now and why Fully Managed?

Identify the economic buyer, key stakeholders, decision criteria, budget expectations and commercial process

Establish clear, mutual next steps that create momentum and move qualified opportunities toward a decision

Maintain accurate opportunity stages, close dates, next steps and forecast categories in Salesforce

Develop solutions and drive growth

Partner with technical, strategy and service-delivery resources to validate client environments, develop solutions and shape proposals

Translate technical capabilities into clear business outcomes that resonate with executive and operational stakeholders

Present managed-services solutions and commercial recommendations to prospective clients

Navigate complex, multi-stakeholder buying processes while maintaining accountability for the opportunity

Identify opportunities for additional TELUS and Fully Managed solutions where they create meaningful client value

Participate in win/loss reviews and apply lessons learned to improve qualification, positioning, commercial strategy and conversion

What Success Looks Like

You build a pipeline that is not only large enough, but credible and executable.

You consistently create opportunities through both TELUS-supported channels and your own business-development efforts.Your professional relationships are an active source of introductions, referrals and recent conversations.

Your opportunities have clear business drivers, engaged decision-makers and defined next steps. You know which pursuits deserve investment, which require further qualification, and which should be removed from the acti

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