Are you looking for a role where you can make a meaningful impact through community engagement, problem-solving, and program delivery? Can you see yourself working directly with residents, property owners, and stakeholders to support key community programs and help resolve complex issues with professionalism and care? If you answered yes, this may be the job for you. Our Port Hope location is looking for a Public Programs Coordinator to support the delivery of public-facing programs, stakeholder engagement activities, and case management processes within the Historic Waste Program.

What you will be doing

- Coordinating and supporting the administration of Tier 2 complaints in accordance with the Complaints Resolution Program (CRP), working collaboratively with homeowners, PHAI staff, contractors, and other stakeholders to facilitate timely, effective resolution of concerns.
- Supporting the integration of Complaints Resolution Program awareness and education into public events, workshops, seminars, meetings, and community engagement activities, as appropriate.
- Maintaining and continuously improving complaint tracking systems, including databases (registers) and records management processes, monitoring complaint status, trends, resolution outcomes, and program performance.
- Compiling, analyzing, and reporting complaint resolution data and program metrics to support internal decision-making, regulatory reporting, and continuous improvement initiatives.
- Contributing to the development of Complaints Resolution Program sections within the Port Hope and Port Granby Annual Socioeconomic Reports submitted to the Canadian Nuclear Safety Commission (CNSC).
- Providing accurate and timely Tier 1 and Tier 2 complaint data, tracking information,



and program updates to support quarterly reporting requirements, including presentations to the Advisory Monitoring Group.
- Preparing correspondence, reports, briefing materials, and program documentation related to complaint resolution activities.
- Liaising with internal departments, project teams, contractors, municipal representatives, and members of the public to support effective communication and resolution of program-related concerns.
- Identifying opportunities for process improvements and recommending enhancements to complaint management practices, tracking tools, reporting methodologies, and stakeholder engagement approaches.
- Performing other duties and special projects as assigned by the Public Programs Lead.
- Coordinating and administering Property Value Protection Program (PVP) claims in accordance with approved program rules, procedures, and service standards, ensuring claims are processed accurately, consistently, and in a timely manner.
- Serving as the primary point of contact for claimants throughout the claims process, providing information, guidance, and support while maintaining confidentiality and professionalism.
- Maintaining comprehensive claim files, records, and databases to track claim status, key milestones, outcomes, expenditures, and program performance metrics.
- Compiling, analyzing,



and reporting claims data to support program monitoring, regulatory reporting, trend analysis, and continuous improvement initiatives.
- Contributing to the development of Property Value Protection Program content for the Port Hope and Port Granby Annual Socioeconomic Reports submitted to the Canadian Nuclear Safety Commission (CNSC).
- Coordinating the annual acquisition and review of Municipal Property Assessment Corporation (MPAC) data to support program monitoring and analysis activities.
- Coordinating the completion of annual third-party real estate market analyses, reviewing findings and identifying trends, risks, or market conditions that may be attributable to Port Hope Area Initiative activities.
- Providing regular briefings and recommendations to the Public Programs Lead regarding emerging issues, claim trends, program risks, and opportunities for process improvement.
- Liaising with property owners, real estate professionals, legal representatives, appraisers, consultants, municipal stakeholders, and internal project teams to facilitate effective program delivery.
- Preparing correspondence, reports, briefing materials, presentations, and other documentation related to Property Value Protection Program activities.
- Performing other duties and special projects as assigned by the Public Programs Lead.
- Working with Major sites and Small-Scale Sites staff to identify the needs of occupants (residents and/or businesses) requiring accommodation – including but not limited to relocations, storage accommodations, recreational accommodations – during PHAI activities.
- Identifying options for meeting the needs of occupants per the PHAI

📌 Pulic Programs Coordinator (Port Hope)
🏢 Canadian Nuclear Laboratories
📍 Port Hope