Title: Hospitality Team Member

Department: Hospitality

Reports To: Hospitality Manager

Organizational Overview

Since 1975 The Mustard Seed Street Church has been essential in fighting hunger and restoring faith to our community in Greater Victoria. Our operations are nearly 100 percent community funded and include Vancouver Island's largest and most accessible Food Bank; daily meals, coffee, and snacks; Hospitality programs; and a Food Security Distribution Centre. We offer church services and community building faith-based programming, as well as pastoral care for those seeking a place to belong and grow spiritually. Community is at the heart of everything we do. Through these core programs, we assist over 5,000 people each month with the help of more than 50 daily volunteers and many generous financial supporters

Position Overview

The Hospitality Team Member plays a frontline role in creating a safe, welcoming, environment for the MSSC’s downtown property and services. This position focuses on building meaningful relationships with our community members; supporting daily programming; and maintaining safety for people and property. Hospitality Team Members are often the first point of contact for guests and play a key role in fostering trust, de‑escalating conflict, and creating a space where dignity, belonging, and deep care can be experienced. A successful Hospitality Team Member has a robust balance of relational presence, situational awareness, teamwork, and practical service. The Hospitality Team Member works closely with staff and volunteers from diverse backgrounds and experiences across the organization’s many departments. This position supports meal services, internal programming, a clothing room, coffee window service,



building and property cleanliness, and support for other drop‑in services while upholding MSSC values and safety standards.

Key Responsibilities

Safety & Stewardship

- Actively build and nurture a physically, emotionally, and mentally safe environment for community members, volunteers, and staff within the building.
- Maintain situational awareness of shared spaces (including but not exclusive to: washrooms, chapel area, entry points, curbside)
- Respond calmly and professionally to crises, conflicts, overdoses, or emergencies in accordance with training, protocols, and organizational values.
- Provide emergency response support as trained (e.g., First Aid, Naloxone, crisis de‑escalation) and engage external emergency services when required.
- Support the stewardship of MSSC property and assets through attentive presence, monitoring of building access, and timely reporting of safety and maintenance concerns to management.
- Follow safe work practices in order to contribute to a culture of shared responsibility for the cleanliness of the interior of the shared spaces as well as the exterior of the building.

Relationship Building & Community Presence

- Build respectful, trust‑based relationships with guests recognizing that strong community connection contributes directly to the safety, well‑being, and conflict prevention.




- Engage community members with dignity, compassion, and consistency including moments of heightened stress or crisis.
- Model inclusive, equitable, anti‑oppressive, and strengths‑based interactions with guests, volunteers, and staff.
- Collaborate with fellow team members and leadership to maintain a unified, supportive, and values‑aligned presence throughout all shared spaces.

Frontline Services Support

- Provide consistent frontline support across hospitality services, including meal service, coffee window operations, clothing access, internal programming, and the safety and cleanliness of the interior of the building and exterior property.
- Support the safe, dignified, and welcoming delivery of services to community members, ensuring interactions are respectful, calm, and aligned with MSSC values.
- Offer relational presence in frontline spaces, assisting guests with requests related to food, clothing, or programming in a manner that prioritizes dignity, choice, and care.
- Support and encourage volunteers across frontline services (kitchen, coffee window, clothing room, and programming), helping ensure clarity of roles, safety, and compassionate service delivery.
- Assist with the preparation, delivery, and clean‑up of frontline services as needed, contributing to smooth flow, cleanliness, and efficiency.
- Help maintain orderly, accessible, and emotionally safe environments in all service areas by anticipating concerns and responding promptly and respectfully.
- Support internal programming by planning, leading, or participating in activities such as games, art, movie times, Bible study, prayer, and other community‑building initiat

📌 Hospitality (Outreach) Team Member (Victoria)
🏢 The Mustard Seed Street Church
📍 Victoria