Exigences physiques et cognitives L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join a world-class team in Cape Breton, NS, as a Customer Service Representative At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT





This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

What You Will Do In This Role

- Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
- Determine customer reservation needs and preferences by utilizing established question and answer techniques
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
- Research travel rates, destinations, options, and packages for customers.
- Process travel transactions by entering accurate and complete reservation information into the relevant systems
- Professionally and accurately support customer requests for itinerary changes or cancellations.




- Correctly answer general travel and site related questions from customers
- Deliver expert customer experiences…with a smile.

Your Qualifications

- High school degree or equivalent (required)
- Travel savvy: passion / experience with travel
- Sales/service experience in retail, sales, service or other “helping” business (preferred)
- Available to work the following range of shifts: start times ranging from 1:00 p.m. to 4:00 p.m. end. End times anywhere from 10pm - 1am
- Training times: Mon-Fri 1:30 p.m. to 10:00 p.m.
- Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
- TICO certification (preferred)
- GDS experience for Service Agents (preferred
- Proficiency in a multi-system environment
- Exceptional verbal and written communication skills in English
- Typing 35 wpm as verified by a formal test
- Excellent computer skills and eagerness to excel at technical systems and internal tools
- Eagerness to learn recent technologies

What’s In It For You

- The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
- Paid training and lucrative employee referral program.
- DailyPay enrollment option to access pay "early," when you want it.
- Health and wellness programs with trained partners to help

📌 Customer Service Rep (Glace Bay)
🏢 Concentrix
📍 Glace Bay