Housing Case Manager (QMHA) | Community Engagement Program (CEP) | Central City Concern

We meet people where they are, literally and figuratively, to help them stabilize, heal, and rebuild.

The Housing Case Manager works as a member of a multi-disciplinary team providing housing case management for chronically homeless and dually diagnosed clients. The Housing Specialist focuses on collaborating with the team to support clients in accessing shelters, transitional housing, and permanent housing resources.

Schedule

Monday - Friday, 8:30am - 5:00pm (Saturday & Sunday off)

Compensation

QMHA-I: $27.62 - $36.65/hour.

Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $32.05/hr per our Union contract.

AFSCME Union:

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here

This position could be subject to Recall Rights

This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window Open : 9/16/26 Closes: 9/24/26

MINIMUM QUALIFICATIONS:

- Must be registered with MHACBO to meet, at minimum, QMHA-I requirements.
- Bachelor’s degree in behavioral sciences field or a combination of at least three year’s work, education, training or experience in chemical dependency and/or mental health treatment.
- Must possess a current driver’s license, access to a vehicle ,



qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy . Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
- Must have current CPR certification prior to start date.
- CADC-R preferred.
- CRM or PSS preferred. If held, must be registered with MHACBO as a Certified Recovery Mentor OR Must be a certified Peer Support Specialist (or Peer Wellness Specialist) and be registered as a Traditional Health Worker on the THW registry
- Must meet CCC privileging requirements as required by FTCA.
- Bi-lingual in Spanish preferred.
- Must have the ability to complete forms thoroughly, accurately and with legible handwriting.
- Must have a high tolerance for ambiguity and change.
- Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work setting and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
- Must pass a pre-employment drug screen, TB test, and background check.



This includes clearance by the DHS Background Check Unit.
- Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs with reasonable or no accommodation.
- Must be able to occasionally lift items of approximately 25 pounds.
- Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
- Must adhere to agency’s non-discrimination policies.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.

DESCRIPTION OF DUTIES:

- Deliver exceptional level and quality customer service to all internal and external customers and clients.
- Deliver service and treat clients in line with trauma-informed care principles.
- Pursue affordable housing options for CEP clients both inside and outside the Central City Concern system.
- Assist clients with accessing affordable housing both inside and outside the Central City Concern system.
- Assist clients in completing all appropriate forms for obtaining housing.
- Attend all meetings required in order to best work with landlords, resident services, building staff, and community housing forums.
- Assist clients with developing working relationships with landlords, resident services and building staff.
- Track all necessary documents such as lease agreements, turn over and unit readiness in various tracking systems, including Excel and Service Point.
- Attend daily staff meetings

📌 Housing Case Manager (Red Deer)
🏢 CCC Brand
📍 Red Deer