Quality Assurance Coordinator (6 Month Temp)

Administration Stony Plain, AB, CA

Salary Range: $56,500.00 To $60,000.00 Annually

I Have A Chance Support Services Ltd.

Quality Assurance Coordinator

Job type: Full-time Temporary 6 Month Contract

Compensation: $56,500-$60,000 per year

Shift & Schedule

Monday to Thursday: 8:30 a.m.-4:00 p.m.; Friday: 8:30 a.m.-2:30 p.m.

Location: 990 Boulder Blvd, Stony Plain

ABOUT US

Join our distinguished team at I Have a Chance Support Services Ltd. (IHACSS) and play a pivotal role in enhancing the lives of individuals in our care. We are dedicated to empowering individuals in our care facing mental illnessand disabilities.

IHACSS is an accredited community-based organization that provides supported living to individuals with disabilities and complex needs. We strive to support and encourage people en-route to independence:

- to enhance their abilities and facilitate personal growth
- to achieve a sense of pride and accomplishment, and
- to enhance well-being and quality of life.

By listening, respecting, believing, and empowering, we can help individuals to achieve their goals anddreams. One step at a time.

Role Overview

The Quality Assurance Coordinator supports organization-wide quality, compliance, and occupational health and safety programs. This role conducts Support Home inspections, identifies and follows up on deficiencies, coaches employees, supports WCB/WSIB reporting and return-to-work processes, and collaborates across departments to strengthen safe, consistent, and high-quality service delivery.

Compliance Inspections





- Complete quality assurance inspections at least monthly in all Support Homes.
- Prepare timely inspection documentation that records successes, deficiencies, and required corrective actions.
- Provide on-the-spot coaching, training, and clear guidance to employees.
- Follow up promptly on significant deficiencies and support accountability for maintaining standards.
- Complete as-needed inspections related to major audits or on-site vendor reports.
- Collaborate with Client Care, Maintenance, Finance, and other program areas to support successful outcomes.
- Ensure Support Homes operate in accordance with legislation, standards, and IHACSS policies.

Health & Safety

- Coordinate health and safety orientation, training, job-site inspections, and reporting.
- Monitor legislative changes and recommend updates to organizational practices, policies, and the Health and Safety Manual.
- Conduct hazard analyses, review protected work procedures, and prepare written reports and recommendations.
- Monitor adherence to the IHACSS safety program by employees and subcontractors.
- Collaborate with WCB/WSIB Case Managers, prepare required employer reports, and facilitate return-to-work or modified-work arrangements.
- Support accident, injury, near-miss,



and critical incident investigations and identify opportunities for prevention.
- Provide safety briefings and practical advice to employees and management.
- Participate in and promote the IHACSS Joint Health and Safety Committee.

Culture, Coaching & Collaboration

- Be a positive role model and advocate for individuals receiving services.
- Promote respectful, professional relationships, healthy boundaries, teamwork, trust, and integrity.
- Coach and mentor employees, provide in-the-moment skill development, and support conflict resolution and debriefing after serious incidents.
- Promote employee and individual safety, wellness, learning, and professional development.
- Collaborate with IHACSS managers, administration, and program teams to support cohesive operations and quality outcomes.
- Maintain working knowledge of IHACSS policies, procedures, and the Health and Safety Manual.
- Maintain knowledge of accreditation standards, Supportive Living Accommodation Standards, and applicable occupational health and safety legislation.
- Respond promptly to organizational communications and maintain all required credentials and certifications.
- Promptly report suspected abuse, violence, discrimination, bullying, harassment, and other safety concerns.

Continuous Quality Improvement

- Attend required team and Client Care meetings.
- Participate in mandatory training and maintain certifications.
- Support accreditation processes and vendor audits.
- Guide front-line employees on IHACSS policies, procedures, and expectations.
- Perform other related duties assigned to support organizational needs.

📌 Quality Assurance Coordinator (Stony Plain)
🏢 I Have A Chance Support Services
📍 Stony Plain