About Red Deer

Red Deer sits at the heart of Central Alberta along the QEII corridor, perfectly positioned between Calgary and Edmonton. With more than 100,000 residents and a regional reach of over 300,000, it’s a growing hub for business, services, and prospect.

Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.

With easy access to lakes, outdoor adventures, and the mountains, plus a thriving economy and high quality of life, Red Deer is an inviting place to live, work, and grow.

About The City of Red Deer Municipal Government

The City of Red Deer is a dynamic municipal organization with a $480M operating budget, a $60M capital program, and a workforce of nearly 1,700 employees. It is focused on growing with purpose by attracting talented, community-minded people who want to make a difference.

Guided by the vision “Our City, One Voice,” Red Deer is building a thriving, inclusive, and connected community, with priorities centered on a vibrant economy, community wellbeing, and strong engagement.

At its core, the City values its people, embracing diverse perspectives and fostering a culture of collaboration, innovation, and shared success.

The Opportunity:

The City of Red Deer is currently recruiting for a Payment Services Associate to fill a regular (permanent) part-time position. The Payment Services Associate is responsible for providing cashier and general accounting services related to receiving, processing and balancing all payments to The City of Red Deer. You will also be responsible for maintaining cash custody and security.



This role is one of several positions that provides general customer service information on behalf of the City. In this role, excellent customer interactions, accuracy and attention to detail are critical as errors could have a negative impact on customer perceptions and relations and could impact municipal revenues.

Top Key Responsibilities:

- Customer Service & Front-Line Support - Provide skilled, courteous customer service while processing in-person payments and assisting with City services. Respond to general inquiries, accept forms and documents, assist with MyCity online accounts, and handle difficult or contentious situations professionally. Build and maintain positive relationships with customers and the public.
- Cash Handling & Payment Processing - Receive, verify, process, and post all forms of payments accurately across multiple revenue streams. Maintain custody and security of cash and cash-like items in accordance with City policies. Balance daily cash floats, prepare bank deposits, and investigate discrepancies, overages, and shortages. Apply payments, refunds, deposits, overpayments, and preauthorized transactions to customer accounts.
- Revenue Accounting & Reconciliation - Research and reconcile cash receipts, customer accounts, invoices, and statements. Compile and distribute source documentation to applicable departments. Liaise with internal business partners to resolve revenue, receipt,



and account issues.
- Administrative & Operational Support - Support general accounting functions, including audits, petty cash processing, account maintenance, and filing. Assist with system testing, process improvements, staff training, and operational reporting. Investigate account issues and appeal requests and provide supporting documentation as required.
- Health, Safety & Other Duties - Comply with and support the City’s health and safety programs and reporting requirements. Perform other assigned operational and administrative duties and model positive safety practices.

As our preferred candidate, you will have:

- Grade 12 diploma supplemented with completion of college level accounting course.
- Three years’ related experience in an integrated computerized environment, preferably performing cash handling, banking or accounting duties.
- Demonstrated aptitude for communicating effectively with the public and other City departments including during situations of conflict.
- Efficient operation of a variety of office machines (calculator, debit machine, computer, etc.)
- Above average mathematical skills.
- Proven ability to process a high volume of work with frequent interruptions and conflicting priorities, ensuring that essential tasks are completed within rigid deadlines.
- The following experience would be considered an asset:
- Previous experience with computer programs similar to JDEdwards, Trapeze or Tempest Utilities software
- Knowledge of accounts receivable, utility and collections theory/procedures and ability to apply legislation and policy (MGA, City policies and bylaws, GST) to business prac

📌 Payment Services Associate (Red Deer)
🏢 City of Red Deer
📍 Red Deer