City: Calgary

Position Overview

We are recruiting for the position of Host/ Server Assistant – The Rec Room Deerfoot, reporting to the Service Manager. This position will be based at The Rec Room Deerfoot located at Ave NE, Calgary, AB T2E 7P4. The Host/Server Assistant role is a multifaceted role, combining all aspects of restaurant support.

Responsibilities

- Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
- Receive and record guests' reservations and assign tables.
- Greet guests at entrance of dining room and escort them to tables or other seating areas.
- Maintain familiarity with the composition of all menu items.
- Speak with guests to ensure satisfaction with food and service, and attend to complaints.
- Let Rec Room leadership know about necessary dining room supplies and equipment.
- Inspect dining and serving areas and equipment.
- Support and co‑ordinate activities of food and beverage servers and other serving staff.
- Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
- Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
- At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
- Attend to customer complaints satisfactorily.
- Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time.
- Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification,



and is delivered to the correct guest by table and seat number.
- Deliver food items with appropriate condiments when required.
- Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made.
- Fill water glasses and refillable drinks.
- Collaborate with wait staff to ensure that tables are cleared, cleaned, and ready for the next party.
- Remove trays and stack dishes for return to the kitchen or bar after guests are finished.
- Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
- Stock service stations with items such as ice, napkins, or straws.
- Provide assistance to the wait staff, bar staff and kitchen staff as needed.
- Maintain liquor and bar supplies during shift.
- Handle and move objects such as glasses and bottles.
- Change Kegs in the walk‑in Bar fridge.
- Prepare bar beverage garnishes to recipe / as instructed.
- Assist in washing dishes if the kitchen staff gets behind during the busier times of the day.
- Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
- Ensure guest service is paramount during work hours.
- Other duties as assigned.

Qualifications

- High school diploma or GED required.




- Applicants must be 18 years of age or older.
- Strong customer service and troubleshooting skills 1‑3 years of experience as a Server Assistant, Host, Runner, Barback, or Busser, or in a similar capacity considered an asset.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Able to work in a high paced environment and to complete multiple tasks at one time.
- Robust attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Professional appearance and manners.
- Strong work ethic and positive team attitude.

Work Conditions

- Ability to work evenings and weekends.
- Interacts with employees, management and the public at large.
- Required to stand and walk for extended periods of time.
- Lifting or moving up to 50lbs may be required.
- Ability to work in a fast‑paced, demanding environment.
- Extended hours as required.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self‑expression, unique capabilities, and talent represents a significant part of our culture.

By valuing a diverse workforce, we enf

📌 Host/ Server Assistant (Calgary)
🏢 Cineplex
📍 Calgary