About the position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin

Company details

Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Is this a current vacancy? Yes, this is an existing open position.

Compensation

Compensation: CAD $ /Yr.

Responsibilities

- Responsible to supervise and coach a team of Dealers within their assigned section, in order to ensure that they are following all policies and procedures set by management
- Employ both positive and corrective feedback to improve Dealer performance
- Consult with the Pit Manager to monitor and adjust table limits with respect to gaming volume
- Utilize the player rating system to record wagers and transactions in an efficient, timely manner
- Monitor and manage Dealer bankrolls through the approval of transactions,



and the use of fills and credits
- Execute card changes and monitor the condition of all gaming equipment within their assigned section
- Monitor all gaming activity within their section with a particular emphasis on game protection
- Handle casino guests’ needs, complaints and disputes related to Table Games and the overall property in a timely, skilled manner
- Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
- Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements
- Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play
- Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
- Maintain a work environment that is safe, qualified, friendly and conducive to a high level of productivity & performance
- Work diligently to support the company’s culture and team philosophy throughout the property




- Exhibit a high level of patience and calm when confronted with challenges associated with a fast paced gaming environment, and resolve guest issues with kindness and empathy
- Ensure the confidentiality and protection of each guest’s personal information, including playing habits, jackpots and rewards, credit lines and win/loss results
- Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans and any other confidential information
- Act as a role model to all team members and always present themselves as a credit to Hard Rock
- Promote positive public relations and create an entertaining and enjoyable atmosphere for all
- Be ready and available to work all assigned shifts, including evenings, weekends and holidays

Other duties

Other duties as assigned.

Qualifications

- Successfully complete an interview, outlining all gaming experience
- Demonstrate proficiency in the games where experience is indicated
- Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
- Demonstrate and maintain strong ethical standards at all times
- Have knowledge of Hard Rock Casino's compliance and regulations, as well as all Table Games policies & procedures

Skills

- High school diploma or an equivalent combination of education and work experience
- One (1) year of experience as a Table Games Dual Rate Supervisor or above
- Two (2) years of experience in Table Games as a Dealer and/or Floor Supervisor, with the ability to deal Blackjack, various Novelty games, and two (2) additional core games (i.e. Craps, Baccarat or Roulette)
- The ability to obtain registration as a Category 2 Gaming As

📌 Table Games Floor Supervisor (Ottawa)
🏢 064 Hard Rock Ottawa Employee Services
📍 Ottawa