Guest Experience Team Lead Jasper Columbia Icefield

Pursuit Collection Jasper, ABFull-time Job detailsJob typeFull-timeLocationJasper, ABFull

job description
At Pursuit,

we offer
more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that,

we offer
thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
ROLE & RESPONSIBILITIESSupport, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectationsFocus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all AgentsAbility to cover frontline and directly serve our guestsEnsure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practicesEnsure delivery on key performance areas, and relaying feedback and solutions to the Leadership teamCoordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling,



recognition and performance management duties – all with the best office view you could ask forAssist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasksUphold the high standard of environmental stewardship expected for all employeesOther duties as assignedREQUIRED SKILLS & QUALIFICATIONSOrganization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this positionSeeking someone mature, energetic, dependable and self-driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a quick-paced, chaotic, high-pressure environmentMust get excited at the idea of living and working in a remote (yet very social) environmentGuest service-oriented mindset and a passion for coaching and developing employee skillsAbility to think on the fly and outside the box to solve problems with a positive attitudePrevious cash reconciliation and cash handling experiencePrevious experience using RTP POS system, an assetSecond language, an assetAbility to follow direction from Icefield leadership and adapt to changes easilyComfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
Be prepared for all weather conditions (Snow, Rain, Wind,



Hail)Must meet the Organization grooming and appearance standardsTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkStandard First-Aid or higher an assetAbout Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extra

📌 Guest Experience Team Lead Jasper Columbia Icefield
🏢 Restaurant Jasper
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