Join to apply for the Business Analyst role at NAVBLUE, an Airbus Company.

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.

Main Responsibilities

- Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup
- Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training
- Handle escalated customer support tickets as required
- Gain customer acceptance by explaining or demonstrating features and operational improvements:
- Provide Training Webinars, Q&A;, and Master Classes
- Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
- Provide support to Production and Support teams as required

- Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
- Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality
- Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation,



Marketing Materials, FAQs, etc.
- Support other products as a BA when needed

Qualified Experience / Skills / Training

Education

- Bachelor’s Degree or equivalent training

Experience

- 5 years of experience in the Aviation industry
- Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
- Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems

Knowledge, Skills, Demonstrated Capabilities & Competencies

- Must work effectively with others in a team environment as well as work independently with little supervision.
- High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.
- Strong time management and organizational skills.
- Must possess strong analytical/critical thinking skills.
- Comfortable in the dynamic atmosphere of a software organization
- Must possess superior product knowledge as it relates to the product suite
- Must be able to establish and maintain strong relationships.

Communication Skills (Spoken, Written,



Influencing, Proficiency in Other Languages)

- Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.)

Technical Systems Proficiency

- Demonstrated computer proficiency

Travel Required

- Must be able to travel internationally – up to 30% of the time

Perks

- Being part of Airbus Network
- Flexible hours
- Hybrid working environment (3 days in office)
- Free parking
- Vacation Days (15 - 25)
- Professional Development Day
- Christmas shut down
- Summer core hours
- Strong work-life balance
- Casual dress code
- Competitive group benefits plan
- Strong focus on mental health support benefits
- 5 Sick Days
- 2 Personal Days
- RRSP matching program
- Life Insurance
- Employee stock ownership plan
- Maternity & Paternity benefits
- Referral program
- Rewards and Recognition program
- Training and Development Support
- Monthly Lunch and Learns
- Fitness & Wellness reimbursement
- An active social committee
- Organized Volunteer Events
- Game room, including a flight simulator
- Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
- Active Inclusion & Diversity Committee
- And much more

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an workplace and a culture where everyone feels like they belong no matter who they are or where they ar

📌 Business Analyst (London)
🏢 NAVBLUE, an Airbus
📍 London